What are the responsibilities and job description for the Graduate Student Services Coordinator position at North Carolina State University?
Job Posting Information
Posting Number
PG194494SP
Internal Recruitment
No
Working Title
Graduate Student Services Coordinator
Anticipated Hiring Range
$48,823 - $53,705
Work Schedule
Monday - Friday, 8:00 am - 5:00 pm
Job Location
Raleigh, NC
Department
Science, Technology, Engineering and Mathematics Education
About the Department
About the NC State College of Education:
As one of the nation’s top-ranked public colleges of education, NC State’s College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college’s faculty are widely-recognized thought-leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 200 active projects totaling more than $125 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation.
The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master’s degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants.
The college has over 18000 living alumni, with over 6,000 working in public schools in North Carolina. Those who are teachers rate the highest in effectiveness on surveys of school employers in North Carolina.
You belong here – At NC State University, our Employee Value Proposition aims to create an ecosystem of meaningful work opportunities, provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Discover what resonates with you!
About the Department of Science, Technology, Engineering, and Mathematics (STEM Education):
The Department of Science, Technology, Engineering, and Mathematics (STEM) Education comprises over 24 full-time faculty members, 400 undergraduate students, and 150 graduate students. STEM Ed advances education through scholarship, leadership, and advocacy. Faculty in STEM Ed prepare professionals who have deep content knowledge, demonstrate a strong working knowledge of effective discipline-based pedagogies, and realize the potential of digital technologies to enhance learning. The department offers a Ph.D. in Learning and Teaching in STEM with concentrations in Mathematics and Statistics Education, Science Education, and Engineering and Technology Education.
The department also offers an online Master of Education degree in STEM Education, with additional concentrations in Mathematics and Statistics Education, Science Education, and Engineering and Technology Education. In addition, STEM Ed offers undergraduate programs in Science Education, Mathematics Education, and Technology, Engineering and Design Education as well as an online Master of Arts in Teaching in all three content areas.
Essential Job Duties
Serve as the principal administrative liaison between graduate students, graduate programs, the Directors of Graduate Programs, and the Graduate School. This position manages student information, applicant tracking, and all graduate student records for the department. It oversees the processing and submission of graduate admission applications, ensures adherence to Graduate School deadlines, and assists with necessary documentation and approvals. The role also includes maintaining accurate and secure graduate student files, scheduling courses, and providing exemplary customer service to administrators, faculty, and students.
Additionally, the position supports the Department Head with administrative tasks, data collection and organization, financial tracking, and management of faculty files, including those related to tenure and promotion.
Duties and Responsibilities:
Principal administrative liaison between the graduate student, the graduate program, the Directors of Graduate Programs and the Graduate School:
Duties and Responsibilities:
Principal administrative liaison between the graduate student, the graduate program, the Directors of Graduate Programs and the Graduate School:
- Processes graduate admission applications, collects all necessary documents
- Processes graduate admission applications, collects all necessary documents and submits materials and recommendations to the Graduate School. Notifies students regarding crucial Graduate School deadlines. Assists students and Directors of Graduate Programs in preparing and forwarding to the Graduate School requests for leaves of absence.
- Responsible for maintaining all graduate student files in accurate, up-to-date and secure fashion while adhering to established procedures. Individual oversees and maintains syllabi records each semester.
- Serves as liaison between the department/college and University scheduling office. Duties involve scheduling of courses each semester, requesting room reservations, making changes to course data after publication and communicating course cancellations.
- Delivering excellent customer service to administrators, faculty and students serving as the first point of contact for the Department.
Administrative support for Department Head
- Liaison for Department with College Human Resources Unit and Financial Unit. Collects and submits all departmental hiring requests via the departmental request workbook.
- Provides office management for Department Head ensuring appropriate presentation and hospitality for guests, supplies management and scheduling coordination with CED colleagues to ensure appropriate daily coverage.
- Provides support for tenure and promotion process for the department; uploads dossiers and works with faculty and department head to ensure all dossiers are complete.
- Maintains all department academic faculty files making sure files are accurate and include Statements of Expectations, Vitaes, Plans for Professional Development and dossiers.
- Gather and analyze data related to STEM teaching efforts, including enrollment trends, faculty expertise, course offerings, and student success metrics.
Note: This position requires an on campus presence to effectively perform the essential duties of the position. As such, employees must reside within a commutable distance and must report to campus to perform certain work-related tasks as a condition of employment.
Other Responsibilities
Other assignment as necessary.
Qualifications
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Strong organizational skills as well as excellent verbal and writing skills,
- Proficient in technology skills including Google applications and Microsoft Office applications.
- Work independently as well as in a team environment.
- Strong organizational and prioritization skills.
- Strong problem solving skills
- Attention to detail and accuracy.
- Excellent written and verbal skills.
Preferred Qualifications
- Administrative/office management experience.
- Previous administrative experience in higher education.
- Previous experience in NC State specific systems of PeopleSoft, SIS, SLATE.
Required License or Certification
- N/A
Valid NC Driver's License required
No
Commercial Driver's License Required?
No
Recruitment Dates and Special Instructions
Job Open Date
03/21/2025
Earliest Close Date- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
03/28/2025
Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume”.
Special Instructions
Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.
Position Details
Position Number
00042862
Position Type
SHRA
Position Classification Band Title
Student Services Specialist
Position Classification Band Level
Journey
Position Classification Salary Range
$ 33,540 - $ 90,156
Salary Grade Equivalency
GN07
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00 FTE
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event
Time Limited Position
No
Time-Limited Appointment Length (if applicable)
Department Id
131301 - Sci, Tech, Engr & Math (STEM)
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $33,540 - $90,156
School Nurse (Time Limited/Grant Funded)
Student Services -
Smithfield, NC
Summer Operations Coordinator
Student U -
Durham, NC
Community Schools Coordinator @ Sampson County Schools
Student U -
Durham, NC
