IT Client Support Specialist

OIT's (Office of Information Technology) Technology Support Services - Client Solutions organization provides customer facing IT services and solutions for students, faculty, and staff of NC State University. Services provided include IT Service Management, ServiceNow application development, server and application maintenance and support via the Hosted Services team, development of secure computing environments, cloud computing architecture and design, and desktop support. Our Managed Desktop Service and Technical Support roles are to provide desktop compute support for OIT's managed desktop environment for over 4,000 clients, which includes physical computers, printers, and virtual computers.

The Specialist will represent the needs of computer end-users in department staff meetings and ensure that we follow best practices to keep our computer desktop and printing environments in line with current industry and University standards for security, regulatory requirements, upgrades, and software patching. The primary responsibility for the position will be focused on Active Directory requests and managing the Active Directory environment for OIT and OIT supported departments, ensuring its security, stability, and efficiency.

This role requires in-depth knowledge of AD architecture, policies, and best practices, along with the ability to troubleshoot complex issues and support users. The position will also be responsible for building documentation and providing training for the OITMD support staff, and OIT supported environments.

N/A

Applicants should upload a resume, cover letter, and full contact information for at least three professional references.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.