What are the responsibilities and job description for the Director of Operations position at North City Church?
The Director of Operations at North City Church will oversee and manage the day-to-day operational functions of the church to ensure that its ministries, events, and administrative processes run smoothly and efficiently. This role requires a strategic thinker, a proactive problem solver, and someone who is passionate about supporting the mission and vision of the church. The Director will work closely with lead pastor, elders and other key stakeholders to implement systems, streamline workflows, and provide leadership across the church's operational areas, allowing the ministry to focus on growing and serving the community.
Key Responsibilities:
1. Operational Management:
Oversee and manage day-to-day operations of the church, including facilities, sunday service, technology, and volunteer coordination.
● Implement and maintain efficient operational systems and processes that support the church's mission and vision.
● Oversee the management of church facilities, ensuring they are safe, clean, and well-maintained. Manage the procurement and maintenance of all supplies required for the functionality and upkeep of the building
● Collaborate with ministry leaders to ensure smooth execution of church programs, events, and services.
● Act as the primary point of contact and manager for Sunday services, ensuring that all aspects are well-coordinated and executed efficiently and effectively with the guidance of North City Church elders and lead pastor.
2. Financial Oversight & Budget Management:
● Assist in the development of the annual church budget in collaboration with the executive leadership team.
● Monitor and manage operational spending to ensure alignment with the church’s financial goals.
● Oversee financial reporting and assist with stewardship of financial resources, ensuring that all resources are used efficiently and effectively.
● Ensure compliance with financial policies, regulations, and best practices.
3. Contractors and Volunteer Coordinator:
● Provide leadership and management to church contractors, including administrative & finance personnel, facility teams, and volunteers.
● Support the recruitment, onboarding, and training of all new volunteers within ministries at North City Church.
● Foster a collaborative, positive work culture that encourages personal growth, team development, and alignment with church values.
4. Strategic Planning & Improvement:
● Work with church leadership to develop and implement short-term and long-term operational strategies that support church growth and community outreach.
● Identify and implement operational improvements, using data and feedback to refine processes.
● Lead special projects as directed by the Lead Pastor and elders to support the church’s strategic objectives.
5. Communication & Coordination:
● Serve as a liaison between ministry leaders, staff, volunteers, and congregation to ensure effective communication and coordination across all operational areas.
● Oversee the church’s internal communication systems and Newsweekly, ensuring that all staff and volunteers are informed and engaged.
● Help organize church-wide events, including services, conferences, and community outreach programs.
6. Risk Management & Compliance:
● Oversee risk management processes, including safety protocols and emergency plans for events and services.
● Ensure the church complies with all local, state, and federal regulations.
● Assist in managing insurance and legal requirements for the church, working with outside counsel or consultants as needed.
Qualifications:
Education & Experience:
● Bachelor's degree in Business Administration, Management, Nonprofit Leadership, or a related field (Bachelor’s degree preferred).
● Minimum of 5 years of experience in operational management, preferably within a church or nonprofit environment.
● Proven experience in financial management, budgeting, and reporting.
● Experience in staff management, team building, and volunteer coordination.
Skills & Abilities:
● Strong leadership skills with the ability to inspire and motivate staff and volunteers.
● Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
● Effective communication skills, both written and verbal, with the ability to collaborate across diverse teams.
● Proficiency in church management software, office tools (Microsoft Office Suite), and basic accounting software.
● Ability to analyze and solve complex operational issues.
● High level of discretion, integrity, and professionalism.
Personal Qualities:
● A passionate follower of Christ, demonstrating strong personal faith and a heart for ministry.
● An approachable and servant-hearted leader who demonstrates a commitment to building a supportive and collaborative church culture.
● A self-starter who takes initiative and is adaptable to change.
● Strong work ethic, with a desire to serve the church and community through operational excellence.
● Strong commitment to the mission and vision of North City Church. This position will require the candidate to become a member that remains in good standing.
Work Schedule:
● This is a full-time, flexible/hybrid role totaling approximately 40 hours weekly.
● Weekly schedules will vary depending upon event and ministry needs, but Sundays are required.
Reports To:
NCC Lead Pastor
To Apply:
Interested candidates should submit a resume, cover letter, statement of faith, brief personal testimony, and references to admin@northcity.us