What are the responsibilities and job description for the Office Assistant and Client Intake Specialist position at North Coast Education Services?
Office Assistant and Client Intake Specialist
We are seeking a highly organized and detail-oriented individual to join our team as an Office Assistant and Client Intake Specialist.
About Us
Our company is a growing business that values its employees and strives to maintain a friendly and ego-free small office culture. We believe in rewarding hard work and providing opportunities for professional growth.
Job Summary
This dynamic role will involve performing a variety of tasks, including answering phones, maintaining calendars, onboard tutors, and managing inventory. The ideal candidate will be able to thrive in a fast-paced environment and provide excellent customer service to clients.
Responsibilities:
- Answer phones professionally, patiently, and confidently resolve client concerns.
- Maintain President's calendar with individual, group & school district meetings.
- Onboard tutors, track licensure, and background checks for compliance.
- Maintain & Manage company directory of active tutors & students.
- Oversee Curriculum Materials Distribution and Inventory.
- Operate and restock general office equipment.
- Briefly outline problem-solving steps to address technical issues related to software applications or technology hardware.
- Organize materials for Fairs, Conferences, & Workshops
- Perform support tasks for other team members, as needed.
- Maintain regular and punctual attendance.
Client Intake Specialist Responsibilities:
- Complete Intake calls with prospective clients.
- Educate clients about the services offered.
- Process and track client contracts and policies.
- Update client & tutor information in company databases.
Qualifications:
- Bachelor's degree, preferred.
- 3-5 years of relevant office experience.
- Strong experience with Microsoft Word, Excel, Outlook, and PowerPoint.
- Experience with Google Suite.
- Adobe e-sign software, Ring Central Phone Systems, and MS Teams, a plus.
- Possess strong oral and written communication skills, along with proficiency in spelling, grammar, and punctuation.
- Interact effectively with diverse stakeholders to identify their needs and adapt accordingly.
- Manage time efficiently to meet goals and deadlines.
Benefits:
- Health insurance.
- Paid time off.
Schedule:
- Monday to Friday.
- 8:30 am - 5 pm.
- Limited weekends as needed.
Education:
- Bachelor's (Preferred).
