Resource Navigator I

Position: Resource Navigator

Program: Case Management

Range of Position: $18.00 - $23.40 (Depending on Education and Experience)

Work Schedule: 40 hours/week, 12 months/year

POSITION OVERVIEW

The Resource Navigator plays a crucial role in connecting community members with essential services and resources. This position requires a highly organized and patient individual who can responsibly manage confidential client information, conduct thorough assessments, and assist with various applications and forms. Effective communication with a trauma-informed lens is key, as the navigator will act as an advocate and liaison between clients and community resources. This position is highly collaborative and requires flexibility. Bilingual English/Spanish required. 

This is a grant-funded position. Employment is contingent upon the availability of funding. We encourage applicants to consider this when applying.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain the highest level of confidentiality regarding client information and comply with privacy standards.
• Act as a liaison between community members and community resources.
• Assist community members with screening and intake processes respectfully and accurately.
• Conduct initial assessments to understand clients’ needs and provide information about available resources.
• Help community members complete forms and applications for services such as public benefits or utility assistance.
• Document all referrals, including agency contacts and methods of referral, and follow up as appropriate.
• Enter client information into the database, ensuring records are accurate and up to date.
• Complete required paperwork and report thoroughly and accurately within established timelines.
• Maintain and regularly update an office and cloud-based directory of local resources.
• Coordinate training presentations for staff from partner organizations about new resources available to community members.
• Assist in organizing, facilitating, and attending culturally and linguistically appropriate community outreach events and creating outreach materials.
• Participate in team meetings with NCO’s Case Management Unit to coordinate services for community members.
• Mobilize and assist community members in volunteering for program activities.
• Utilize dual language ability (English and Spanish) to provide optimal support and services for clients and staff.
• Provide assistance to all callers and visitors, directing them appropriately and providing information, referrals, or scheduling appointments as needed.
• Monitor the mail inbox; route or respond to emails as appropriate; accept mail, deliveries and route them as necessary.
• Assist with special projects as assigned by the supervisor.
• Act as a backup for the Administrative Coordinator as needed.
• Attend meetings, training sessions, and conferences as necessary.
• Other duties as assigned.

ESSENTIAL WORK HABITS

• Align work behaviors in conformance with NCOs Purpose, Vision and Values.
• Report to work on time and obtain approval from supervisor for any changes in work schedule or absences.
• Maintain a strict commitment to confidentiality, in accordance with Agency and project policies and procedures.
• Follow NCO’s Injury Illness and Prevention Plan, as well as all Agency and program safety protocols, procedures, and policies.
• Maintain focus on the assigned tasks.
• Take pride in creating a positive, efficient work environment.
• Treat co-workers and clients with respect.
• Represent NCO and its programs to the community in a positive light.
• Dress appropriately according to assigned job duties and responsibilities.
• Adapt constructively to change.

JOB QUALIFICATIONS

Education, Training and Experience:

Level I: 

• High school diploma or equivalent/comparable certificate is required
• Experience providing direct services to families and children in a human service organization is preferred.
• Bilingual English/Spanish is required.

Knowledge of:

• De-escalation techniques.
• Concept and practices of Trauma Informed Care.
• Local community resources related to children and families.
• Current standard office practices, procedures, and equipment.
• Computer operations as relates to the duties of the position; position requires demonstrated proficiency in the use of cloud-based systems, word processing, email, and spreadsheet programs and the internet.

Ability to:

• Interact with others in a culturally and emotionally sensitive manner.
• Engage and work effectively with parents and other adults as well as children from a variety of socio-economic backgrounds.
• Communicate effectively and appropriately verbally and in writing in English and Spanish is required. 
• Organize duties and tasks to meet established deadlines, delegating tasks as appropriate.
• Take direction and work with supervisor to ensure priorities are correctly aligned and accomplished.
• Work a flexible schedule to accommodate attending scheduled works events and professional development opportunities. 

Necessary Special Skills & Requirements:

• Must be at least 18 years of age.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk, hear, listen, and communicate clearly; 
• The employee frequently is required to sit; use hands to finger, handle or feel objects, use manual and automatic office equipment, and reach with hands and arms. 
• The employee is occasionally required to stand; bend; reach down and stretch overhead; walk; climb or balance; and stoop, kneel, crouch, or crawl. 
• The employee may occasionally lift and/or move up to 25 pounds unassisted and may occasionally move and lift heavier materials with assistance using ergonomic guidelines.
• Interaction and contact with outside agencies, vendors, funders, volunteers, donors, and contributors is a frequent aspect of this job.
• The employee will regularly use computers and computer printers, telephones, and other similar electronic office equipment.
• The environment can be noisy and includes the comings and goings of small children and their families.

Note:  This class specification should not be interpreted as all-inclusive. It is intended to identify the core essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA)or California FEHA. Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.