What are the responsibilities and job description for the Patient Relations Representative position at North Country HealthCare AZ?
North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an inclusive culture. We treat some of the most vulnerable rural populations in the United States while supporting North Country's mission. We are proud of our Family Medicine Physician Residency, our medical education programs, and our passionate team.
Description
As a Patient Relations Representative, you will have the opportunity to be the face of our organization, providing exceptional customer service to our patients. You will be responsible for greeting patients, answering inquiries, scheduling appointments, and ensuring a positive experience from check-in to check-out.
Duties
- Greet and check-in patients, verify patient information, insurance documents, referrals, and enter changes into patient records
- Answer phones, make appointments and follow-up appointments, and take phone messages
- Enter data into patient database
- Provide back-up support for other office positions (e.g., insurance follow-ups, referrals, etc.)
- Complete forms for clinic and patients on an as needed basis
Requirements
- High School Diploma or GED
- Basic computer software skills
- Customer service experience
Compensation
Starting at $15.43 DOE
Benefits
North Country HealthCare is proud to offer a full range of benefits to our full and part time employees beginning day one, including:
- Medical insurance for as little as $5 per paycheck.
- Dental and Vision insurance.
- Critical Illness, Accident, and Hospital Stay supplemental coverage.
- Employer-paid life insurance, disability, and Employee Assistance Program.
- 401k with a 4% employer match.
- Up to $5,250 towards student loan repayment or educational tuition reimbursement annually, professional development support, and internal career growth opportunities
- Additionally, employees earn up to seven weeks of paid time off annually, with accrual beginning on day one.
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
North Country HealthCare is a VEVRAA Federal Contractor and an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
North Country HealthCare is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@nchcaz.org. Please do not send resumes to this email address.
Salary : $5 - $15
