Retail Banking Specialist

Location: Bismarck, ND

Hiring Range: $3,208.11 - $4,010.17 per month

Are you someone who thrives in a customer-focused environment? Do you have a passion for helping people manage their finances with care, accuracy, and professionalism? Bank of North Dakota is looking for a dedicated and detail-oriented Retail Banking Specialist to join our team full-time, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The Bank was established to promote agriculture, commerce, and industry in the State. At BND, we offer rewarding work opportunities with a competitive employee benefits package including a fully paid family health insurance plan, paid leave, retirement plan options, work-life balance/flexibility, an infant-at-work program, tuition reimbursement, and more!

Summary of Work

In the Retail Banking Specialist role, you will be at the heart of our daily banking operations. You will handle all types of monetary transactions, processing deposits and withdrawals, managing electronic transfers, issuing cashier's checks, redeeming savings bonds, and balancing everything from cash drawers to vaults and general ledgers. You'll open, close, and maintain accounts for both internal and external customers, set up ATM cards, and monitor mobile deposits. Along the way, you'll help track down transaction errors, handle stop payment requests and ensure everything you do aligns with federal banking regulations and internal policies. Your responsibilities will also extend to our cash vault services. You'll reconcile vault inventory daily, submit and verify weekly currency and coin orders, and process monthly billing for cash vault services. You'll also maintain customer service agreements and keep our vault customer profiles up to date.

And because great banking is built on great service, you'll be a key resource for customer inquiries via phone and email. Whether you're researching banking or tax documents or providing front desk coverage, your ability to communicate clearly and assist with professionalism will make a real difference in our customers' experiences. If you're someone who loves both numbers and people, and you're ready to contribute to our team, we'd love to hear from you.

Minimum Qualifications

This position requires a high school diploma or GED and three years of work experience in banking or customer service. The hiring authority may substitute accredited accounting, banking, business, or computer coursework for a portion of the required work experience if it provided the knowledge and skills required to perform the core competencies of the position to be filled.

Preferred Qualifications

• Proficiency with the Fiserv Premier core banking system and the Fiserv Integrated Teller application.
• Experience with consumer and business account opening processes and systems.
• Strong interpersonal and communication skills.
Ability to collaborate effectively in a team environment with diverse colleagues and customers.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Please attach a resume to your electronic application. All application material must be received by 11:59 pm on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities that are needed to meet the minimum qualifications for this position. Application materials will be scored based on a 100-point job related personnel system. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.

Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701.328.3290. If accommodations or assistance is needed in the application or interview process, please contact Mallory Green at mallgreen@nd.gov 701.328.6573 or TTY users may use Relay North Dakota at 711 or 800.366.6888.

Notice to prospective employees that the Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, at www.dol.gov/whd/fmla.

A credit, state and federal background check will be conducted on the final candidate.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.