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Cloud System Administrator, Voice/Zoom - (2956366)

North Dakota State University
Fargo, ND Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/28/2025

Position Information

The individual in this position provides Zoom cloud system and related application administration for voice and collaboration functions, assists in the management and operational functions of related services, and provides cellular services. This individual works in a collaborative, team context to implement best practices and architecture, lead projects, and mentor colleagues; provides technical support strategy and coordination with the IT Service Center; and provides escalated user support. Additional information is available in the position description.

Work Schedule : customarily, university office hours (M - F, 8 a.m. - 5 p.m.)

Advertised Salary : $66,000 / year

Minimum Qualifications :

  • One of the following : Bachelor’s degree in computing, network services, or telephony; OR Associate’s degree in computing, network services, or telephony and three years of direct experience; OR five years of related experience.
  • Demonstrated ability to provide excellent customer service, organizational, and collaboration skills.
  • Demonstrated ability to work in high-energy, changing work environment.
  • Strong interpersonal / oral / written communication skills.
  • Demonstrated organizational / analytical / problem solving skills.
  • In-depth experience in at least one of the following areas : desktop or server computing OR local area networking OR telecommunications.
  • Demonstrated ability to contribute successfully within a diverse team and extended set of stakeholders and promote inclusion practices in everyday work.

Demonstrated team-oriented leadership skills.

Preferred Qualifications :

  • Relevant IT, Zoom, cloud services, telecommunications, or related field experience.Concepts and terminology related to telecommunications and collaborative technologies field.
  • Experience providing end-user computer support.
  • Experience providing end-user application support.
  • Advanced working knowledge of Zoom enterprise applications.
  • Knowledge of telecommunication infrastructure and systems, call accounting systems, and emergency communication technologies (including 911 / E911).
  • Telecommunication move, add, and change methodologies and procedures.
  • Cell phone operations and expertise.
  • Web text messaging environments.
  • Broad understanding of TCP / IP, SIP, and other network-related protocols and functions.
  • Previous experience in higher education environment.
  • Applicant Materials Required : cover letter, resume with 3 professional references

    NDSU OFFERS EXCELLENT BENEFITS!

    Full time employees are eligible for the following benefits :

  • Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family PlanOption of a PPO / Basic Plan or High Deductible Health Plan with Health Savings AccountBenefits begin the first of the month following date of hire Wellness benefits are included for healthy lifestyle participation
  • Superb Retirement PlanEmployer Contributions range from 7.5% - 12.26% based on position
  • Basic Term Life Insurance
  • Tuition Waivers for Employee (three classes per calendar year)
  • Tuitions Waivers for Spouse / Partner & Dependents (eligible for 50% waiver)
  • Paid Leave – including Annual leave, Sick Leave and 10 paid Holidays
  • Employee Assistance Program
  • Optional benefits include : Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans
  • More Detailed Information Here :
  • About Us :

    North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

    NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

    NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

    No Smoking Notice :

    As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

    EO / AA Statement :

    North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression / identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

    Diversity Statement :

    NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

    Veteran’s Preference Notice :

    This position is subject to North Dakota Veteran’s Preference requirements.

    Reasonable Accommodation Information

    Salary : $66,000

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