Communications Call Center Operator

Please provide details within Cover letter or Resume of how each of the minimum and/or preferred qualifications have been met.

Perform duties associated with clerical and administrative support for the Communications Call Center, a 24/7 center, which is responsible for receiving and dispatching emergency and non-emergency calls related to the overall campus operations. Serve as the primary contact for the University Police and Safety for Administration, students, staff/faculty and the general public. Serve as the campus switchboard operator. Monitor numerous alarm, security and maintenance systems.

Being a telecommunications operator can be a very rewarding and fulfilling profession. It requires a variety of knowledge, skills, and abilities, both physical and mental. A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. He or she must be able to deal with people in a variety of emotional or mental states, while remaining calm and professional.

Responsibilities:

• Receive incoming non-emergency police line and after-hours safety office calls.
• Monitors police and safety alarms including the university E911, Code Blue telephones and SOS/Emergency alarms, and provides the appropriate dispatch and/or notifications in a timely manner.
• Responsible for the timely response, coordination and dispatching for 911 calls for NDSU’s areas of responsibility in coordination with the Red River Regional Dispatch Center and local and regional emergency services.
• With the appropriate authorization, transmit emergency mass notification messages and/or timely warnings via the Campus Emergency Notification Systems (CENS).
• Responsible for monitoring 24/7 safety and security surveillance equipment and providing timely notification and/or dispatch as necessary.
• Operates teletype system to run records checks and maintains teletype log for law enforcement operations
• Operate a multi-line digital switchboard, transfers calls and/or informs callers of appropriate telephone numbers in a timely and courteous manner.
• Receives and records equipment and systems trouble calls and notifies and/or dispatches appropriate personnel.
• response personnel and any follow-up notifications for other personnel in accordance with operational procedures.
• Activate weather warning systems and when required remotely unlocking electric doors and/or dispatching officers to open emergency storm shelters.

Work Schedule

Rotating schedule 4 or 5 day work weeks, 40 hours per week. Evening and night hours to include weekends and holidays.

Advertised Salary

$46,000 Commensurate with experience.

Minimum Qualifications

• High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Knowledge of computer operations sufficient to enter, retrieve and manipulate data
• Ability to read and follow oral and written instructions
• Effectively prioritize situations and make decisions based on the information received
• Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
• Work under stressful conditions and react appropriately using good judgment
• Availability to work shifts, including nights, weekends and holidays
• Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

Preferred Qualifications

• Knowledge and understanding of the NDSU campus and facilities.
• Experience using New World software.
• Net Keyboard/typing speed of 40 wpm or better.

Physical Demands:

Must frequently be able to stand, walk, sit, speak, hear, use hands and fingers, reach with hands and arms.

Applicant Materials Required:

• Cover letter
• Resumé

Optional documents:

• Veterans Preference Claim Form (DD214)
• Veterans Administration Letter

NDSU OFFERS EXCELLENT BENEFITS!

Full time employees are eligible for the following benefits:

• Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family Plan
  • Option of a PPO/Basic Plan or High Deductible Health Plan with Health Savings Account
  • Benefits begin the first of the month following date of hire
  • Wellness benefits are included for healthy lifestyle participation
• Superb Retirement Plan
  • Employer Contributions range from 7.5% - 12.26% based on position
• Basic Term Life Insurance
• Tuition Waivers for Employee (three classes per calendar year)
• Tuitions Waivers for Spouse/Partner & Dependents (eligible for 50% waiver)
• Paid Leave – including Annual leave, Sick Leave and 10 paid Holidays
• Employee Assistance Program
• Optional benefits include: Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans
• More Detailed Information Here: Benefits | Human Resources | NDSU

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, 701-231-7708, ndsu.eoaa@ndsu.edu.

Diversity Statement:

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

Veteran’s Preference Notice:

This position is subject to North Dakota Veteran’s Preference requirements.

Reasonable Accommodation Information

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or ndsu.hr@ndsu.edu.