Internal Compliance Auditor for North End Teleservices

The Compliance Auditor at North End Teleservices, LLC (NET) is responsible for ensuring the company is complying with both government and commercial regulations, and sometimes is tasked with enforcing NET policies and procedures.

Internal auditors are crucial to the integrity of our business. They will investigate professional records, policies and procedures to ensure NET and their employees comply with laws and regulations, monitor risks, and evaluate internal controls. This role is imperative for NET to solidify any potential operational and administrative areas of concern for our company to prevent loss of revenue and ensure compliance with all processes and laws.

The NET internal auditor must serve as:

• A catalyst for growth through Risk Management, Governance, and Internal Controls.
• An interface between different NET departments/programs.
• An advisor to the Compliance Manager, while successfully interacting with their team to discuss findings, trends, and service improvement opportunities.
• • A reporter of facts which will strengthen NET to run more efficiently and prevent potential loss revenue by identifying areas of concern to their Compliance Manager and team.
  • Our internal audits provide an early warning sign to our management team of misuse and loss of resources and assets. It will also solidify our policies, processes are written and communicated successfully to all NET employees for the success of our employees and stakeholders.
  
  

  Essential Job Duties:

  • Performing internal audits per the established audit scope and objectives
  • Responsible for conducting the Compliance audit processes and developing accurate reporting
  • Perform internal investigations based on findings of the internal audits and send reporting to the Compliance Manager
  • Perform all audits according to the compliance plan within the required timeframe
  • Protecting company and company assets from liability risks
  • Analyzing potential risks to avoid instances of non-compliance
  • Reviewing responses to audit findings for completeness and effectiveness.
  • Updates job knowledge by participating in various training and development programs for training procedures and audit purposes
  • Understand the path of risk assessment
  • Accept ownership of new auditing initiatives and enhance the compliance department's effectiveness.
  • This position assists with maintaining effective controls and reducing business risks. Many of the assignments and job functions require you to be a self-starter and communicate your concerns immediately to your Compliance Manager.
  • This position and the compliance team make the entire organization system and process driven, which is imperative for our success in identifying areas of concern, and trends, and reporting on our findings in a timely manner.
  • Completing reporting and analysis data to be shared with all stakeholders through specific protocols defined by your Compliance Leadership and identified processes.

  • Skills:

    Specific skills for internal auditing are supported by training in:

    • Knowledge and understanding of the NET policy, procedures, and standards in place at NET.
    • Assessment techniques of questioning, evaluating, and reporting the data.
    • Audit management and auditing skills such as planning, organizing, communicating, and directing questions to the pertinent party.
    • The auditor must be detail-oriented, be able to adapt their communication style to the person they are interacting with, must be a self-starter and dependable.
    • Excellent computer skills in a Microsoft Windows environment.
    • Effective oral and written communication skills.
    • This position is required to report only factual statistics removing any personal perceptions.
    • Ability to work with various departments and foster teamwork.
    • Ability to work independently with minimal supervision.
    • Ability to maintain the highly confidential nature of human resources work.
    
    

    This position has no supervisory responsibilities.

    
    

    Other Duties:

    
    

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    
    

    Required Education and Experience:

    
    
    • High school diploma.
    • Must be able to pass English grammar and sentence structure competency.
    • General education diploma, some college desirable.
    • Have experience and working knowledge of the Microsoft Office Suite 365 (PowerPoint, Excel, Word, and Outlook)
    
    
    

    Attendance and Punctuality:

    Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements. Maintaining regular attendance and punctuality is crucial for this position. Understanding the importance of attendance and showing up for the job every day lays the foundation for our success as a team and your successful career.

• DEI (Diversity, Equity, and Inclusion) Competencies:

  • Diversity equity and inclusion as a leadership competency is a measure of success within NET (NORTH END TELESERVICES).
  • Cultural competence: Understand multiple frameworks, values, and norms. Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
  • Negotiation: Negotiates and facilitates cultural differences, conflicts, tensions, or misunderstandings.
  • Judgment: Can discern when to inquire, advocate, drive, or resolve more decisively.
  • Continuous learning: Commits to continuous learning/improvement in diversity, inclusion, and cultural competence.
  • Corporate communications: Acknowledge and address possible unfavorable impacts.
  • Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
  • External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
  • Supplier Diversity: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to Enhance the supply chain and Increase market share, revenues, and loyalty.
  
  North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.