Customer Service Coordinator / Service Advisor

Woerth Motor Co, Gap, PA, is a small business that has been providing automotive sales and service for over 50 years with quality workmanship, honest pricing, and a friendly atmosphere. Woerth Motor Co provides value to their customers by doing business with integrity, a strong attention to detail, and outstanding quality. Woerth Motor Co’s service facility is an official Pennsylvania inspection station performing safety and emissions inspections, as well as general repairs and routine maintenance on all vehicles, whether purchased at Woerth Motor Co or not. As a small growing company, Woerth Motor Co is known for their family feel, prioritization of work life balance, and care for their team. At its core, Woerth Motor Co works hard for one simple reason: to help you get where you are going.

Woerth Motor Co is seeking a Customer Service Coordinator / Service Advisor who is passionate about customer service and excels at managing the overall customer experience. This role requires an individual with strong active listening skills to understand customer needs, ensuring they feel valued and informed throughout the service process. The Customer Service Coordinator / Service Advisor will serve as the primary point of contact, representing the organization with professionalism and maintaining clear, proactive communication to enhance customer satisfaction. In addition to managing the customer experience, the ideal candidate for the Customer Service Coordinator / Service Advisor role will be able to regulate workflow through the service shop, coordinate the daily service schedule, provide accurate job estimates, and order parts as needed to meet service demands. Exceptional planning and organizational capabilities are fundamental for maintaining an efficient and productive operation. This role also involves collaborating closely with team members to develop solutions, address challenges, and consistently exceed customer expectations. A focus on operational improvements, advancing efficiencies, and contributing to the company’s growth is essential.

You might be the right fit for the Customer Service Coordinator / Service Advisor position if you:

• have excellent customer service skills and enjoy building relationships
• are highly organized, detail-oriented, and capable of managing workflow, scheduling, and service operations efficiently
• thrive in a collaborative, team-oriented environment and are committed to integrity, quality, and continuous improvement
• are motivated to learn and grow with us

Customer Service Coordinator / Service Advisor position qualifications:

• Knowledge of the automotive, transportation, heavy equipment or related industry, preferred but not required
• A minimum of two (2) years of experience managing processes and workflow
• Excellent communication skills, both written and verbal
• Demonstrated proficiency with technology, required; Aptitude for utilizing and employing technology for efficiency
• Community involvement, strongly preferred

Please submit resume and cover letter.