What are the responsibilities and job description for the Customer Service Revenue Cycle Representative position at North Mississippi Medical Center System?
Clinic
CENTRAL BILLING
Full Time - Day
At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” We aim to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families. We take pride in celebrating everything that makes you unique—your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team. #WhatConnectsYou
**Communication:** * **Written –** Patient correspondence, all documentation on patient accounts, bankruptcy notices, charity applications, insurance correspondence, patient letters are handled by this job class. They are to responsible for ensuring data is routed appropriately. * **Oral -** Handle Patient Phone Calls, address Billing questions, update insurance information, assist with payment plans, initiates charity applications, discerns if possible Medicaid coverage based on verbal screening criteria provided. * **Face-to Face** \- communication includes discussing patient bills via consultation room. Review of walk in charity applications for completeness, taking payments in person and posting accurately to the patient accounts. * Preparing daily deposit for daily banking. * Professionally and effectively communicates with third party carriers, vendors, and hospital contacts to promote contractual compliance * Information communications and processing by interpreting and processing third party payor and patient inquiries in an accurate and timely manner to expedite payment. **Liaison:** * Serves as liaison between payers and hospital departments/physician offices or patients in resolving denials and/or underpayment issues **Reporting:** * Assists in preparation of monthly denial reports and other denial reports as requested * Assists in preparation of monthly variance reports and other variance reports as requested. **Regulation**: * Adheres to NMHS/NMMC Policies/Procedures/Guidelines. * Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Job Knowledge: * High School Diploma or equivalent required; with a minimum of 2 years Collections, Claims, Billing/Follow-Up, or revenue cycle experience preferred. * Ability to research, analyze and communicate payer trends to identify reimbursement and training issues. * Excellent analytical and problem-solving skills required * Good organizational and communication (written and verbal) skills; required * Computer skills with strong Microsoft Office, Outlook, Third Party Payer websites; preferred Excellent interpersonal skills; required.
High School Diploma or GED
CENTRAL BILLING
Full Time - Day
Posting Description
At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” We aim to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families. We take pride in celebrating everything that makes you unique—your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team. #WhatConnectsYou
Job Description
**Communication:** * **Written –** Patient correspondence, all documentation on patient accounts, bankruptcy notices, charity applications, insurance correspondence, patient letters are handled by this job class. They are to responsible for ensuring data is routed appropriately. * **Oral -** Handle Patient Phone Calls, address Billing questions, update insurance information, assist with payment plans, initiates charity applications, discerns if possible Medicaid coverage based on verbal screening criteria provided. * **Face-to Face** \- communication includes discussing patient bills via consultation room. Review of walk in charity applications for completeness, taking payments in person and posting accurately to the patient accounts. * Preparing daily deposit for daily banking. * Professionally and effectively communicates with third party carriers, vendors, and hospital contacts to promote contractual compliance * Information communications and processing by interpreting and processing third party payor and patient inquiries in an accurate and timely manner to expedite payment. **Liaison:** * Serves as liaison between payers and hospital departments/physician offices or patients in resolving denials and/or underpayment issues **Reporting:** * Assists in preparation of monthly denial reports and other denial reports as requested * Assists in preparation of monthly variance reports and other variance reports as requested. **Regulation**: * Adheres to NMHS/NMMC Policies/Procedures/Guidelines. * Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Job Knowledge: * High School Diploma or equivalent required; with a minimum of 2 years Collections, Claims, Billing/Follow-Up, or revenue cycle experience preferred. * Ability to research, analyze and communicate payer trends to identify reimbursement and training issues. * Excellent analytical and problem-solving skills required * Good organizational and communication (written and verbal) skills; required * Computer skills with strong Microsoft Office, Outlook, Third Party Payer websites; preferred Excellent interpersonal skills; required.
Requirements:
Licenses
You must have the following licenses to apply:Education
You must have the following education to apply:High School Diploma or GED
