MA Lead

POSITION SUMMARY

Model and provide leadership to assigned teams to promote high performing team culture. Train and progress MAs in competency acquisition and skill development.

PEOPLE MANAGEMENT AND PROFESSIONAL DEVELOPMENT

In cooperation and close collaboration and communication with the Supervisors:

• Set the tone on and off the Gemba by modeling principles of self-leadership, humility, honesty, teamwork, adaptability, collaboration, and responsiveness

• Reinforce and hold team accountable to True North standards and Team Agreement

• Reinforce clear performance expectations for team staff, hold team staff accountable to established expectations to ensure the GEMBA runs efficiently and smoothly

• Report problem behaviors to Supervisor. Address problem behavior professionally, confidentially, and with a growth and development mindset

• Provide routine performance management feedback to team staff using coaching conversations, follow up written communication, and other adopted performance management communication tools

• Invest in the growth and development of assigned staff encouraging staff to take the next step in their career and professional development, coordinating resources as needed to support staff in their growth

• Formally recognize exceptional team staff performance

• Commit to personal leadership development work through NOHN provided training, self-development and reflection, and integrating coaching and feedback from the COO and Supervisors

RESOURCE AND SCHEDULE MANAGEMENT

• In collaboration with the Supervisors manage resources and coverage for all clinical shifts problem solving as needed

• Ensure assigned staff take indicated rest and meal breaks based on their daily schedule; ensure breaks are communicated and covered; collect lunch waivers for staff as needed

• Collaborate and coordinate with all Team Trainers and Leads and Supervisors to ensure teams are equally covered

• Collaborate and coordinate with Trainers to ensure coverage respects trainees current competency status

• Ensure that assigned staff are oriented and able to backfill as needed across sites and teams

CLINICAL SUPERVISION SUPPORT

• In collaboration with Trainers, supervise Clinical Support Staff (CSS) for excellence in clinical practice and compliance with all regulatory and accreditation standards, and clinc policies, procedures and work instructions

• Ensure team knows about and understands changes outlined in Change Notices, monitoring practices to ensure adherence to outlined changes

• In collaboration with Supervisors, provide daily oversight and ensure GEMBA floors are running efficiently and smoothly, problem solving as needed

TEAM TRAINING AND LEADERSHIP

• Ensure all staff are fully trained, competencies assessed and documented, and that new staff are progressing as expected in their orientation and training, communicating progress regularly to all Team Trainers and Supervisor

• Establish a Training Community of Practice with All Trainers to continuously improve training practices, tools, and outcomes

• Reinforce clear vision team that elevates the importance of true teamwork

• Reinforce optimism, teamwork, team cohesion, and good team hygiene, providing timely feedback when assigned staff deviate from team principles

• Practice active listening and gracefully giving and receiving feedback

• Lead department meetings in collaboration with the Supervisors, Quality, Chief Operating Officer, and/or Clinical Staff Manager (Future state)

• Participate in any necessary meetings, committees, etc.

• Collaborate with staff, Supervisors, Managers and leadership to reinforce high team performance

• Provide regular and timely feedback to Supervisors, Clinical Staff Manager(s), and the COO to help support continuous improvement

MEDICAL ASSISTING

Provide direct MA support with the goal of being on the floor approximately <75% of the time (when fully staffed)

• Prepares patient for clinical exam/visit, including the collection of typical patient vital signs (blood pressure, temperature if appropriate for visit, height, weight, etc.)

• Assists provider with clinical visit in a quiet, discreet, efficient manner (if any questions or need for suggestions arise during the examination, these are to be discussed with the provider outside of the exam room)..

• Follows through with post-visit duties.

• Assists with office duties as assigned (check and replenish supplies, wiping down rooms after each patient, check emergency cart/bag on rotating weekly checks, washing/packaging/autoclaving instruments, etc)

• Screen patient calls and determine nature of complaints, then advise caller accordingly to what your provider recommends.

• Schedule patient for specifically ordered tests at other medical facilities, completing proper template in EMR and advising patient of any preparation needed.

• Provides service in a manner that is appropriate for the patients age; demonstrates knowledge and skills necessary to meet the patients physical, psychosocial, educational and safety needs.

• Laboratory procedures done under supervision of the laboratory technician.

• Administer and record all medications ordered by the provider

• Order new prescriptions for patient as directed by provider and record in EMR.

• Refill prescriptions as outlined by provider in the progress notes following the guidelines as listed in the patient care policy on the K-Base and record in the EMR.

• EEF (electronic encounter form) indicate on EEF any procedures or injections done, or any special supplies used.

• Provide patient care independently when you see possible.

• Be able to assist with procedures as listed on nursing procedure list on the K-Base.

• Train and mentor medical assistant staff as assigned.

• Contribute to development of processes for Medical Assistant training.

POSITION REQUIREMENTS

Education

• High school diploma or GED equivalent

• Certified Medical Assistant credentialed in the State of Washington required

Experience

• 6 months of experience in a lead and/or training role

• 1-2 years of medical assisting experience required

• Demonstrated success with clear thinking and ability to reorganize as needed

• Demonstrated success in working independently, prioritization and problem solving

• Demonstrated success in organization abilities

• Working knowledge of Microsoft applications including Excel, Word, Outlook, etc.

• Demonstrated success in effectively managing difficult situations

Working Conditions

• Normal outpatient ambulatory working environment. Requires good verbal and written communication skills. Must be able to speak and read the English language.

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum 50 pounds without assistance.

• The noise level is usually moderate with many conversations occurring at the same time.

Education

• High school graduate required or GED equivalent.

Key Soft Skills

• Demonstrates flexibility in workday with ability to multi-task

• Willingness to take and give constructive feedback

• Willingness to learn and grow

• Change tolerant

• Always patient focused

• Organized and efficient in daily work and tasks

• Ability to dynamically problem solve

• Ability to create and foster a collaborative team environment

• Ability to lead self others and maintain a positive, high functioning team culture

• Willingness to embody and uphold the mission, values, and principles of the organization

Physical/Environmental

• Normal accessibility and mobility throughout the region required.

• Normal overtime/extended work hours.