What are the responsibilities and job description for the Front Desk Agent position at North Pacific Management?
The Healthman Lodge Hotel is actively seeking a Front Desk Agent to join our team!
We're looking for a people-oriented professional who is passionate about providing exceptional guest service. The ideal Front Desk Agent will ensure guests are greeted warmly, efficiently checked in and out, and have all their questions answered promptly. Our Front Desk Agents are expected to resolve guest concerns professionally and in a timely manner.
Essential Functions:
- Greet guests and manage the check-in/check-out process efficiently and professionally
- Verify guest identification and process payments according to hotel policy
- Fulfill and accurately communicate special guest requests
- Respond to guest inquiries positively and proactively
- Handle guest complaints and issues courteously and effectively
- Answer phone calls promptly and direct them appropriately
- Promote hotel amenities, special events, and rate packages enthusiastically
- Ensure smooth shift transitions by communicating important information
- Complete daily checklist tasks
- Manage cash bank responsibly and adhere to financial policies
- Post charges accurately to guest accounts
- Reconcile all transactions and prepare end-of-shift reports
- Handle guest mail and messages following established procedures
- Manage wake-up call requests efficiently
Qualifications:
- High school diploma or equivalent
- Strong customer service skills and a positive attitude
- Basic math skills and cash handling experience
- Proficiency in hotel management software (training provided)
- Excellent communication skills in English, both verbal and written
- Ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including nights, weekends, and holidays
Physical Requirements:
- 6-8 hours: Standing/Walking
- 3-6 hours: Crouching/Bending/Stooping; Reaching; Grasping
- 1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50 lbs.)
- Up to 1 hour: Sitting; Climbing Stairs.
Why work for us?
- A Retirement plan through the company sponsored 401k plan which includes a company match
- Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Join our team at the Heathman Lodge Hotel and help us create memorable experiences for our guests!
