What are the responsibilities and job description for the Director of Front Office position at North Point Hospitality Group?
Trains and develops front desk staff
Strategically works with the Rev-Max team to manage room inventory and maximize revenue through strategic allocation and up-selling initiatives.
Oversees transactions, billing and rate management
Interacts with other departments to meet guest needs
Ensures guest satisfaction and address concerns when needed
Supervisory Responsibility: Front Office Staff
Work Environment: Office work environment with business-casual dress; may require some standard of uniform; extensive contact with internal and external customers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds, as well as to reach and bend. Must be able to stand or walk for 8 hours.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Bachelor’s degree preferred
4-6 years’ related experience
3 years management experience
Hilton and Marriott Experience
Must be proficient in FOSSE Office System
• Professionalism
• Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner
• Consistently caring and respectful attitude toward others
• Act as gracious host to all property guests, vendors, and candidates for employment
Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:
• Act with Managerial Courage
• Anticipate and address department needs
• Build an effective team
• Communicate effectively
