What are the responsibilities and job description for the Night Audit Supervisor position at North Point Hospitality Group?
Essential Functions:
- FOSSE experience required
- Greets and welcomes guests upon arrival.
- Manages guest check-in, check-out and billing processes.
- Handles sensitive guest information including room assignment and credit card/cash transactions.
- Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
- Meets all in-service requirements, complies with all system policies and procedures.
- Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
- Works with Manager to train and develop Night Audit Associates.
- May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.
Supervisory Responsibility: Supervises Overnight Office Staff
