Receptionist

Description

North Ranch Country Club is hiring Receptionists for our Main Clubhouse and Athletic Center. We are a busy club, with an amazing membership and are looking for candidates who have great customer service skills, strong attention to detail, and above all, an outgoing personality.

Main Clubhouse:

Shifts will vary throughout the week, hours are typically 9:00am – 2:00pm or 2:00pm - 7:00pm. Must be available on weekends.

Athletic Center:

Shifts will vary throughout the week, hours are typically 5:45am – 2:00pm or 2:00pm - 8:00pm. Must be available on weekends.

Job Summary (Essential Functions)

The Receptionist is responsible for answering incoming calls effectively, forwarding phone calls to other club extensions or voicemail boxes, taking messages from callers, and responding to emails. Most importantly the Receptionist greets and assists members and guests who are visiting the club.

Job Tasks/Duties

• Answer the telephone; transfers calls to proper extensions; takes messages for members and staff
• Greet members and guests
• Provide schedule and other club information to members and guests
• Sort and distributes incoming mail
• Collect and posts outgoing mail including overnight mail services
• Arrange and maintains member charge records in alphabetical or numerical membership order
• Maintain supply of club information for members
• Fulfill members’ requests; for example, places phone calls and holds letters or packages
• Perform general office work such as word processing, filing and operating copy and fax machines
• Work on special projects as assigned
• Maintain supply inventories for the reception area
• Report presence of unauthorized visitors in or around club facility
• Perform other duties required by the manager on duty
• Accept meal and function reservations
• Maintain daily reservations for spa, massage therapists or squash and racquetball courts
• Enforce attire guidelines
• Maintain member and guest records (including visits by guests and member charges)
• Help with mailing of monthly statements to members
• Greet job applicants filling out applications
• Control traffic flow in lobby or reception area; turn on music in lobby and reception area
• Maintain appearance of reception area
• Perform member-family relations responsibilities (including checking obituaries and preparing and sending thank-you letters, get-well cards, flowers and birthday greeting cards)
• Manage a “lost and found” program
• Asssemble new member and catering packets

Job Knowledge, Core Competencies, and Expectations

• Excellent customer service skills and an open, courteous, and friendly personality are required
• Excellent oral and written communication skills
• Must have a working knowledge of using and programming multi-line telephone equipment, reservation systems, and club software programs
• Must be able to type efficiently (at least 50 wpm), and use word processing, spreadsheet, and e-mail programs
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service
• Knowledge and ability to perform required roles during emergency situations

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 50 pounds
• Must be able to sit for prolonged periods of time
• Moderate noise level in the work environment

Qualifications

Education and/or Experience

• High School diploma or GED or higher.
• A minimum of two years in a resort, club or hospitality industry setting.

Salary : $18