Veterinary Receptionist/Client Services Representative-Bilingual

The North Shore Animal League America Pet Health Centers—comprising the Alex Lewyt Veterinary Medical Center, the Don and Karen LaRocca Pet Wellness Center, and the Freed Special Recovery Center—address all aspects of pet health, from prevention to treatment. Staffed by skilled and compassionate veterinary professionals, these facilities provide high quality, affordable care for animals in need. The Lewyt Medical Center, accredited by the prestigious American Animal Hospital Association (AAHA), provides comprehensive medical, diagnostic, surgical, and dental services. The LaRocca Wellness Center offers a full range of preventive care, including physical and aquatic therapy, acupuncture, and nutritional counseling. The Freed Special Recovery Center affords comfortable isolation for animals with contagious disease, ensuring a safe environment for all. Open to all pets, the Centers support our no-kill mission to Rescue, Nurture, Adopt, and Educate.

This position is not seasonal it is not summer only employment

We are seeking full time 40 hours per week including 1 weekend shift Bilingual Front desk/Client Services Representatives to provide excellent customer service to current, and potential clients of the Medical Center. The Client Services Representatives act as first contact for all potential and current clients, and a liaison between our Veterinarians and their patients.

Duties and Responsibilities:

· Handle all incoming Medical Center phone calls and direct calls to appropriate parties.

· Assess emergency calls received and direct them accordingly.

· Check in/Check out clients.

· Schedule wellness, sick, and surgery appointments, as well as visiting appointments for owners visiting their hospitalized pets.

· Provide routine information i.e.: Clinic hours, verify vaccine information, spay/neuter information etc.

· Create a friendly and welcoming atmosphere for all that enter our Medical Center.

· Process daily paperwork, logs and records for Spay/Neuter Surgeries, including Pet Health Center.

· Create, and maintain medical records, cash register and credit/check machine.

· Process spay/neuter refunds.

· Receive payments for surgeries, Pet Health Center, Wellness Center, and Outpatient appointments

· Copy, Fax/Mail medical records upon request.

· Process care credit applications.

· Call clients to confirm appointments and remind them of missed appointments.

· Data entry into computer, i.e.: vaccination records, import medical records from private vets, update client information, etc.

· Assist with purging of records that will be sent to storage room. Scanning paper files into Impromed database.

· Check messages daily.

· Keep front office and both waiting rooms cleaned and organized; including magazine racks, pamphlets and television.

· Order and stock office supplies for Pet Health and Wellness Centers. i.e.: heartworm/flea and tick preventatives

· Clean exam rooms.

· Other duties as assigned.

Requirements:

· Preferred 2 years Customer Service and or receptionist experience

· Must be Bilingual , have excellent written and verbal communication skills.

· Strong organizational skills with the ability to multi-task within a fast paced environment

· Experience with Microsoft Office applications, Outlook, Word and Excel.

· The ability to work a flexible schedule including nights, weekends and some holidays.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Port Washington, NY 11050 (Required)

Work Location: In person

Salary : $17 - $19