What are the responsibilities and job description for the IT Support Specialist I position at North Shore Community Health Inc?
Description
Primary Purpose of Position:
Opportunity Overview North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are seeking a skilled IT Support Specialist who is knowledgeable in Azure, Active Directory, Meraki, VPN, EMR systems like Epic, and HIPAA regulations to provide assistance to our company's end-users. The successful candidate will provide technical support, troubleshooting, and problem-solving assistance for NSCH. They will work closely with our IT team, healthcare providers, and other departments to ensure the smooth operation of our IT infrastructure and provide excellent customer service to our end-users while maintaining compliance with HIPAA regulations.
The Organization
North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:
- Comprehensive primary care.
- Dental services.
- Behavioral health care.
- Care management.
- Pharmacy services.
- Substance abuse disorder treatment.
- Nurse care management.
- Insurance enrollment assistance.
NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.
As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.
We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.
Mission
North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.
Vision
Healthy People | Vibrant Communities
Values
Accountability
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.
Integrity
Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.
Empathy
Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.
Courage
We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.
Respect
NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
Commitment
NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.
EEO Statement:
We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf
Responsibilities:
• Provide Level 1 support for Azure, Active Directory, Meraki, VPN, and EMR related issues to end-users.
• Troubleshoot and resolve technical issues related to Azure, Active Directory, Meraki, VPN, and EMR systems, including login and access issues, permissions, security concerns, and connectivity issues.
• Manage and maintain Azure, Active Directory, Meraki, and VPN configurations, user accounts, groups, and permissions.
• Collaborate with other IT team members to identify and resolve complex issues.
• Monitor and maintain Azure, Active Directory, Meraki, and VPN environments to ensure high availability and performance.
• Participate in testing and implementation of Azure, Active Directory, Meraki, and VPN related projects.
• Document solutions to recurring issues, troubleshooting steps, and procedures.
• Work collaboratively with the other members of the IT Dept and provide excellent customer service and communication to end-users and healthcare providers.
• Provide support for user and equipment set-up, repair and delivery.
• Manages and organizes the IT inventory.
• Ensure compliance with HIPAA regulations in all IT activities.
•Attend/complete all required trainings and participate in meetings as required.
•Perform additional duties as requested to fulfill NSCH’s mission.
Requirements
• Associate's degree in Computer Science or a related field, or equivalent work experience.
• 1-2 years of experience in IT support with a focus on Azure, Active Directory, Meraki, VPN, EMR systems like Epic, and HIPAA regulations.
• Strong knowledge of Azure, Active Directory, Meraki, VPN, and EMR systems concepts, including account management, group policy, security, and authentication protocols. Epic EMR is a plus.
• Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent written and verbal communication skills.
• Ability to work independently as well as in a team environment.
• Azure, Active Directory, Meraki, VPN, and EMR certification is a plus.
•Ability to work with minimum supervision and to interact well with all levels of employees throughout the organization, participate in intra- and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
•Proven analytical and problem-solving skills. Ability to do report writing, meeting minutes, and update/change/make project plans.
•Excellent communication skills, oral and written, interpersonal, organizational, and computer skills. Proven ability with Excel, Word, and Outlook.
•The desire and willingness to learn more about other IT projects and functions and to actively engage in projects that might be new for you.
•Ability to access all program locations (including travel to our sites).
•Ability to work on-site up to 5 days/week and also flexibility to work from various sites a day and/or remotely as needed to meet business needs.
As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org
At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health
Living on the North Shore
With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.
For Information Please Contact:
Talent Acquisition Department
North Shore Community Health
TalentAcquisition@nschi.org
