What are the responsibilities and job description for the Reservationist position at North Shore Connection and Jamie O'Brien Surf Experience?
Job Title: Reservationist and Guest Driver
Company: North Shore Connection and Jamie O'Brien Surf Experience
Location: Turtle Bay Resort, Oahu, Hawaii
About Us:
North Shore Connection is a premier private transportation company offering luxury transportation services to guests visiting Turtle Bay Resort. Jamie O'Brien Surf Experience is a top-rated surf school providing unforgettable surfing adventures for guests of all levels at Turtle Bay Resort. Both entities are dedicated to delivering exceptional experiences that showcase the beauty and excitement of Hawaii's North Shore.
Job Description:
We are seeking a highly organized and customer-focused individual to join our team as a Reservationist and occasional guest driver as needed. In this role, you will be responsible for handling reservations for both North Shore Connection and Jamie O'Brien Surf Experience, ensuring seamless booking processes for guests seeking transportation and surfing experiences.
Key Responsibilities:
- Manage reservations for transportation services offered by North Shore Connection, including airport transfers, private tours, and special events.
- Coordinate bookings for surf lessons and experiences provided by Jamie O'Brien Surf Experience, catering to the diverse needs and skill levels of guests.
- Communicate effectively with guests via phone, email, and in-person interactions to confirm reservations, address inquiries, and provide assistance as needed.
- Maintain accurate records of bookings, payments, and guest information using our reservation system.
- Assist guests with transportation arrangements and surf equipment rentals, offering recommendations and ensuring their needs are met.
- Serve as a knowledgeable resource for guests, providing information about local attractions, activities, and amenities at Turtle Bay Resort.
- Drive guests to various destinations as required, adhering to safety protocols and delivering exceptional customer service throughout their journey.
Qualifications:
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
- Excellent organizational abilities and attention to detail, ensuring accuracy in reservation management and guest interactions.
- Valid driver's license with a clean driving record required.
- Familiarity with the North Shore of Oahu and its attractions preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate guest needs.
- A passion for delivering exceptional experiences and creating memorable moments for guests visiting Turtle Bay Resort.
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If you are a motivated team player with a passion for hospitality and a desire to create unforgettable experiences for guests, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and a cover letter detailing your relevant experience and why you would be an ideal fit for this role. We look forward to hearing from you!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: No less than 20 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
- Resort
Work Location: In person
Salary : $17