What are the responsibilities and job description for the Patient Access Representative position at North Shore Medical Center?
Position Summary
Essential Functions and Duties:
High School Diploma or Equivalent required
Essential Functions and Duties:
- Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
- Verifies patient's identification and accurately assigns/identifies medical records.
- Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
- Interviews patients at bedside as needed to facilitate timely and effective solutions.
- Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
- Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
- Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.)
- Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
- Works effectively with fellow co-workers within Patient Access and all other hospital departments.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Excellent customer service and communication skills
- Ability to work independently and take initiative
- Ability to prioritize and multitask
- Ability to work in a fast-paced, always changing environment
- Establishes and maintains an effective working environment
- 3rd party and managed care knowledge
- Medical terminology
High School Diploma or Equivalent required
- One to two years of relevant experience preferred
- Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.
- A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide for our patients.
- Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.
