What are the responsibilities and job description for the Member Service Representative position at North Star Credit Union?
Are you looking for a new position? North Star Credit Union is a member-owned and community-oriented organization that is looking for an applicant who can help in fulfilling our mission by providing high quality financial services and education to meet the needs of our communities. Apply today to join our team!
Title: Member Service Representative
Employment: Full Time
Hours: Monday-Friday 8:30-5:15, various evening/weekend hours as needed
Location: Cook, MN
Reports to: Regional Branch Manager
Purpose:
MSR will assist members, guests and staff with friendly, knowledgeable service in a professional manner with all products and services offered.
General Responsibilities:
1. Build relationships with staff, members and community partners. Adhere to the member service standards set by the credit union.
2. Handle large amounts of currency, coin and other products offered by company, and maintain an accurate drawer within designated limits.
3. Process member transactions.
4. Open and service various products including new accounts, checking and savings, IRA’s and certificates.
5. Greet members and visitors as they enter the building.
6. Effectively and professionally communicate all products and services to members and actively cross-sell additional products.
7. Attend staff meetings, training and other designated events.
8. Be proficient with opening, closing and emergency procedures.
9. Assist members over the phone and online.
10. Assist members with opening, accessing, renewing and closing safe deposit boxes.
11. Use appropriate problem solving when dealing with suggestions or concerns.
12. Meet individual goals and help with organization goals.
13. Keep facilities, work area and equipment clean and well maintained.
14. Assist with balancing the vault daily.
15. Assist with balancing and maintaining the coin machine and ATMs.
16. Responsible for daily mail runs.
18. Responsible for taking in chargeback requests.
19. Community Involvement.
20. Other duties as assigned.
Required Skills:
· High school diploma.
· Excellent written and oral communication skills.
· Exceptional customer service.
· Strong understanding of credit union products and services.
· Proficient in Microsoft Office including, Excel, Word and PowerPoint.
· Ability to lift 20 pounds.
· Be able to stand and sit for long periods of time.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Cook, MN 55723 (Required)
Work Location: In person
Salary : $15 - $17