What are the responsibilities and job description for the CAH - SWITCHBOARD OPERATOR position at North Star Health Alliance?
Internal Posting Dates: April 2, 2025-April 9, 2025
CAH-Switchboard-Switchboard Operator - Full Time – Primary Shift 7a-3p; Various Shifts as needed (5.5 and 7.5 hour shifts)– Req. 8441
Pay Range $16.47-$18.69*
The Switchboard Operator operates the switchboard and paging system. They receive incoming calls, must ascertain the nature of calls, and must relay the calls to the proper location. The Switchboard Operator is responsible for paging authorized personnel according to procedure and announces authorized messages. The Switchboard Operator is responsible for clerical duties as assigned and assists visitors and patients with guest check-in a timely and polite manner. The Switchboard Operator is the first point of contact for patients and excellent customer service is a must.
Requirements:
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High School Diploma or Equivalent
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Pleasant personality with good interpersonal skills and positive attitude while dealing with people.
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Appropriate written and verbal communication skills must possess positive customer service skills and professionally manage conflict with various age groups, primarily in the adult level.
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Strong team player and ability to work independently.
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Strong critical thinking skills and ability to problem solve.
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Must be flexible and open to change.
REPORTS TO:
â— Patient Access Supervisor
All internal candidates must apply via our website. All Job Award Letters provided to Internal Candidates must be signed and returned to Human Resources within five (5) days of verbal acceptance. If you have any questions, please reach out to Human Resources.
*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veterans encouraged to apply.
Salary : $16 - $19
