Maintenance Director

North Star Property Management is the premier high end property management company in Portland and Bend. We care for the most exclusive single-family properties in the rental market.

We are looking for an experienced and successful director of North Star Property Management’s Maintenance Department. This is a position that is responsible for overseeing the upkeep of our portfolio of homes, including coordinating internal staff, external vendors, unit turns and ongoing maintenance.

Position requirements

• Construction management & maintenance knowledge
• High-end customer service experience
• Ability to communicate effectively, clearly, and quickly.
• Level-headed problem solver, can think outside the box
• Some travel to our Bend location required
• Experienced with technology (email, Google Suite/Microsoft Office, phone apps, etc.)
• High end single family property management experience preferred
• Reliable car and smart phone
• College degree preferred

Maintenance Director Overall Description

Oversees the Maintenance Department as a near-solo entity, including recording and analyzing KPIs, profitability, strategic planning and process design; from the big picture down to minute details. Manages pre-move in prep, move ins, routine maintenance, work orders, move outs, bills & invoices and inventory. Understands the importance of maintaining positive relationships with owners, tenants, vendors, community, and supports sales and operations employees.

It is vital to have experience in construction and construction management, including time in the field.

Specifically, this position manages all aspects of property/asset management maintenance for 225 properties in the Portland Metro area and 75 properties in Bend, including maintenance staff for all locations.

Collaborate with Regional Site Managers on projects and turns for clear and united communication to tenants and owners. Create streamlined processes for efficient online ordering; utilize account managers with HD Supply. Establish relationships for priority and back up vendor lists.

Day-to-day requires a great deal of flexibility and responding to urgent issues as well as completing non-urgent but important tasks. About 80% of the job is on the computer or phone in the office, responding to work orders, managing staff and projects, and communicating with the leasing and operations teams. About 20% of the job is outside of the office, on site at properties for inspections, placing/removing lockboxes, meeting with homeowners, tenants, or vendors. The schedule is in our Lake Oswego office, Monday through Friday, normal business hours, some evenings/weekends as needed for emergencies.

The daily process

• Communication with the rest of the team and other members of the company
• Communicate with clients about the proper maintenance path for their home
• Have confidence in your abilities to make the right call and follow through
• Upholding the North Star brand.

Home preparation & turns

• Schedule and review inspection
• Schedule repairs
• Schedule property cleaning
• Schedule carpet cleaning
• Collect receipts
• Help determine tenant/owner responsibility
• Create final invoices

Work orders

• Create, assign vendor, notify tenant/vendor, confirm complete
• Create bills and process invoices
• Analyze charges v. services rendered
• Recurring invoices
• Oversee emergency work orders at all hours

Routine preventative maintenance

• Book vendors with best pricing/services and process invoices
• Follow global preventative maintenance schedule

Manage

• Maintenance coordinator
• North Star handy staff
• Outside vendors
• invoice processor
• Key and lockbox audits
• In-house inventory

This position will also be hiring, training, dispatching, and managing internal maintenance teams of handypeople, landscapers, housekeepers, and additional internal maintenance staff as needed.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flex spending account
• 401(k)
• 2 weeks’ PTO/vacation per year, based on full time hours
• Mileage reimbursement
• Bonus

There is a 90 day probationary period on this position.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Construction management: 5 years (Required)

Ability to Commute:

• Lake Oswego, OR 97034 (Required)

Ability to Relocate:

• Lake Oswego, OR 97034: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $90,000