Team Lead – HOPE Program

Title: Team Lead – Helping Others Progressively Evolve (HOPE)

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder.

This position’s actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements. This position must work effectively with the criminal justice population.

Position’s Role Summary:

The Team Lead is responsible for the development, implementation, and oversight of an intensive support program designed to assist individuals with complex needs including behavioral health needs and will be working within the criminal justice system. This role requires an understanding of the challenges faced by this population, as well as the ability to build and maintain relationships with various stakeholders, including probation officers, treatment providers, and community partners. Demonstrate a strong ability to collaborate and work effectively within a team.

This position may provide skills training, case management, and case monitoring while consumers transition to the community. Targeting identified individual risk and needs relative to reducing recidivism, hospitalization and/or homelessness will be central.

The Team Lead will collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.

Requires cellular availability after hours and flexible work hours to meet program needs. Responsible for adherence to and compliance with NTBHA policies and procedures and state regularity codes.

Job duties, responsibilities, and skills:

• Program Development and Implementation:
  • Develop and assist in implementing a comprehensive program addressing the unique needs of individuals with behavioral concerns and complex reentry challenges.
  • Create and maintain program policies and procedures, ensuring compliance with all relevant regulations and standards.
  • Ensuring efficient resource allocation.
  • Build and maintain strong partnerships with community-based organizations, government agencies, and other relevant stakeholders.
• Client Management:
  • Assist in facilitating treatment plans.
  • Provide direct case management services, including support, and advocacy.
  • Monitor client progress and adjust treatment plans as needed.
  • Facilitate evidence-based interventions.
• Staff Supervision and Development:
  • Supervise program staff.
  • Provide ongoing training and support to staff to enhance their skills and knowledge.
  • Conduct performance evaluations and provide feedback to staff.
• Data Collection and Reporting:
  • Prepare regular reports on program performance and outcomes for internal and external stakeholders.
  • Ensure compliance with reporting requirements and data privacy regulations.
• Quality Improvement:
  • Continuously evaluate program effectiveness and identify opportunities for improvement.
  • Implement evidence-based practices and innovations to enhance program outcomes.
• Work autonomously and to make decisions consistent with applicable rules, regulations, policies and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Must be able to work on and have knowledge of a PC (personal computer).
• Duties and projects may be assigned or changed to meet business needs.

Qualifications required:

• Bachelor’s degree required. Degree must be in social, behavioral or human services field. Must meet TAC criteria for a Qualified Mental Health Professional (QMHP). This includes graduation from an accredited four-year college or university with a major in sociology, social work, psychology, counseling or other TAC-approved major. A master’s degree is preferred.
• Minimum of two years of experience working with individuals having severe persistent mental illness and substance use disorders
• Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the population served.
• Must have experience working in the court system.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

NTBHA is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as employees. We strive to create a mindful and respectful environment and culture that is free of perceived harassment, racism, and discrimination, creating an environment of understanding and compassion for all lived experiences.

Job Type: Full time, exempt