What are the responsibilities and job description for the Internship - Service Desk position at North Texas Tollway Authority?
NORTH TEXAS TOLLWAY AUTHORITY
The North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve more than 14 million drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.
NTTA has several internship opportunities at their Corporate Headquarters in Plano, Texas. The internship program is designed to allow interns to gain valuable skills through hands-on experience of the day-to-day operations of a successful toll road entity.
Pay: $18/hr.
The 12-week (Monday, May 20th, 2025, to Friday, August 8th, 2025) paid summer internship program at NTTA provides:
Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
Enjoy Work: Why is NTTA a great place to work? Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
Excellence: We set high expectations and bring our best to every assignment, every day.
Accountability: Accountability is a vital part of teamwork that helps build trust and Positive Intent. We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
Positive Intent: Positive Intent is foundational to each core value. Having Positive Intent means consistently operating in the best interest of NTTA.
Environment Of Ideas: We are committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
Real Conversations: Having Real Conversations is key to successful communication, collaboration and teamwork.
Trustworthy: Being Trustworthy establishes our credibility, dependability and value as professionals, a team, and a customer-driven organization.
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
The North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve more than 14 million drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.
NTTA has several internship opportunities at their Corporate Headquarters in Plano, Texas. The internship program is designed to allow interns to gain valuable skills through hands-on experience of the day-to-day operations of a successful toll road entity.
Pay: $18/hr.
The 12-week (Monday, May 20th, 2025, to Friday, August 8th, 2025) paid summer internship program at NTTA provides:
- Exposure to the transportation/toll road infrastructure
- Team and Individual Projects
- Practical and professional experience
- Networking opportunities
- Exposure to the Service Desk/Helpdesk environment
- Currently enrolled or completion of junior or senior year towards an undergraduate/graduate degree in the computer science field.
- GPA of 2.5 is required.
- Possess excellent research and communication skills (both written and verbal).
- Strong communication, organizational and technical skills with the ability to multi-task.
- Fast learner and team player with a willing to learn attitude, that is adaptive and receptive to various duties and assignments.
Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
Enjoy Work: Why is NTTA a great place to work? Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
Excellence: We set high expectations and bring our best to every assignment, every day.
Accountability: Accountability is a vital part of teamwork that helps build trust and Positive Intent. We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
Positive Intent: Positive Intent is foundational to each core value. Having Positive Intent means consistently operating in the best interest of NTTA.
Environment Of Ideas: We are committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
Real Conversations: Having Real Conversations is key to successful communication, collaboration and teamwork.
Trustworthy: Being Trustworthy establishes our credibility, dependability and value as professionals, a team, and a customer-driven organization.
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Salary : $18
