Contact Specialist (Call Center)

Job description

Success Education Colleges (SEC) is a family of institutions comprised of North-West College, Glendale Career College, and Nevada Career Institute. SEC is a leader in allied health education and has been offering quality and affordable health care training programs for over 58 years.

POSITION SUMMARY

A Contact Specialist assists Admissions in making telephone calls and setting appointments. Responsible for responding to all SEC Internet and website inquiries.
Schedule will be 8:30 PM to 5:00 PM. The reps will rotate schedule so that each specialist will have one late day starting at 10am-7pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Maintain compliance with federal and state regulations.

· Adhere to company Admissions Code of Ethics, Policies, and Procedures.

· Communicate effectively when working with prospective and future students.

· Provide highest level of customer service to prospective students.

· Respond to all Internet and website Inquiries.

· Assist High School department in calling High school inquiries.

· Conduct continual follow-up on all inquiries (phone, mail, internet).

· Screen potential applicants by phone and set up campus interviews.

· Input all activity into database management system in a timely and accurate manner.

· Submit required reports and projects in a timely manner.

· Take part in campus, departmental, and company events.

· Actively participate in training development as needed.

· Represent the campus accurately and uphold company values.

· Must be flexible to work some evenings and Saturdays.

· Perform other duties as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILLS

· Must stay current on program offerings.

· Demonstrated skills in facilitating and modeling excellent customer service.

· Ability to interact constructively with colleagues and supervisor.

· Must maintain professionalism over the phone and in writing.

· Capacity to work in a fast-paced environment and be self-reliant.

· Ability to focus on specific, quantifiable goals for achievement.

· Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 38 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Physical Setting:

• Call center
• Office

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

Ability to Commute:

• West Covina, CA 91790 (Required)

Work Location: In person

Salary : $18 - $22