What are the responsibilities and job description for the Online Chat Representative position at North Yarmouth Academy?
Online Chat Representative (Remote - Full-time / Part-time)
Company : North Yarmouth Academy
Location : Remote (U.S. applicants only)
Job Type : Full-time / Part-time / Flexible Schedules Available
Pay : Competitive Hourly Rate Performance Incentives
About Us :
North Yarmouth Academy is a highly respected academic institution committed to fostering student success and exceptional service. We are actively seeking enthusiastic and detail-oriented individuals to join our team as Online Chat Representatives. If you enjoy helping people, have excellent written communication skills, and want a flexible, remote role, this is the perfect opportunity for you!
Job Overview :
As an Online Chat Representative, you will be the first point of contact for students, parents, and staff via live chat. Your primary role is to provide quick, accurate, and professional responses to inquiries regarding school programs, admissions, policies, and general support needs.
Responsibilities :
Respond to incoming chat messages in a timely, friendly, and professional manner.
Assist with inquiries about enrollment, tuition, schedules, school policies, and more.
Provide basic technical support for student portals and online systems.
Document chat interactions accurately for future reference.
Troubleshoot issues and escalate complex concerns to the appropriate department.
Maintain a positive, empathetic, and professional tone in all communications.
Stay informed about school programs, deadlines, and updates to provide accurate information.
What We're Looking For :
Strong written communication skills with impeccable spelling and grammar.
Previous experience in customer service, chat support, or administrative roles (preferred but not required).
Ability to multitask and handle multiple chat conversations at once.
A problem-solving mindset with attention to detail.
Familiarity with chat software, CRM systems, and online ticketing platforms is a plus.
Self-motivated and able to work independently in a remote environment.
High school diploma or equivalent (College education preferred but not required).
Perks & Benefits :
Competitive pay with opportunities for bonuses based on performance.
Flexible scheduling – choose shifts that fit your lifestyle!
100% remote – work from the comfort of your home.
Career growth opportunities within a prestigious institution.
Be part of a meaningful organization that makes a difference in education!
Established in 1814, North Yarmouth Academy is a coeducational college preparatory day school for toddlers to students in grade 12 plus a postgraduate program. Our 20 acre campus is located in the coastal town of Yarmouth, Maine just ten minutes from Portland.
We are a traditional New England prep school with a campus dotted with traditional brick buildings, a modern science center, playing fields, and our own ice arena where our ice hockey teams compete in the Prep League (NEPSAC). NYA attracts students who value new and challenging academic experiences and who seek the satisfaction and reward that come from dedication, commitment, and hard work.
