What are the responsibilities and job description for the Concierge position at Northampton Post Acute?
Join our team at Northampton Post Acute as a Concierge!
Recognized for Newsweek’s “America’s Best Nursing Homes” in collaboration with Statista Inc. for 2024 and 2025.
First center in Lehigh Valley to coordinate and offer Peritoneal Dialysis clinical specialization to patients
Full-time - 11:00am-7:30pm Mon-Fr and an occasional weekend
Pay in Lieu of Benefit- $3/hr
Dail Pay and More!
Responsibilities as Concierge:
Answering and transferring all incoming calls in a courteous and professional manner.
Giving information, direction and other appropriate assistance to residents, staff, guests and vendors.
Performing a variety of clerical duties as assigned.
Greeting potential residents, families, visitors.
Managing both external and internal calls, taking and communicating messages.
Qualifications for Concierge:
Current and active CNA license- preferred
Must be professional, personable, and articulate with a strong desire to provide an excellent level of customer service
Previous experience in customer service-related field required. Experience in healthcare setting required.
Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.
Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.
Excellent verbal and written communications skills and phone etiquette.
Experience in dealing with multiple demands simultaneously.
Ability to deal with people of varying personalities and temperaments.
Ability to take initiative to resolve immediate problems.
Benefits for Concierge:
Tuition reimbursement
Employee referral bonus
Health, vision, and dental benefits
401(k) with match
Employee engagement and culture committee
Company sponsored life insurance
Employee assistance program (EAP) resources
Join a company that admires, cares, appreciates and values their employees!
JCAHO Post Acute Care Accreditation received April 2024
JCAHO Nursing Care Accreditation received April 2024
Proudly supported by Marquis Health Consulting Services
Salary : $3
