Admissions Counselor

WORKING TITLE: Admissions Coordinator

REPORTS TO: Director of Admissions

SUPERVISES: N/A

JOB SUMMARY: The purpose of this position is to assist patients and their families in the healing of the body,

mind, and spirit through the leadership of exceptional addiction treatment. The twelve step principles of recovery

will be modeled and utilized as the foundation of recovery. All major duties and responsibilities of this position will

be performed in accordance with current Federal, State, CARF and ASAM standards, as well as Northbound

Treatment Services established policies and procedures.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Understanding/Awareness –

The Admissions Coordinator must demonstrate a clear understanding of the disease of alcoholism, chemical

dependency and the Northbound Treatment Services treatment philosophy. They must be able to demonstrate

knowledge of State, Federal regulations, CARF, ASAM and Northbound Treatment Services standards as they

pertain to the job expectations. All required patient documentation must be completed in compliance with all

state, federal, CARF, ASAM and Northbound Treatment Services policies by the end of each shift.

Admissions Staff are responsible for upholding all departmental policies, procedures, and plans, and

responsible for attending required meetings and/or training sessions during and outside of working hours, as

designated. Responsibilities include attendance and participation in continuing educational programs designed

to keep abreast of changes in profession and in the field of chemical dependency. Admissions employees will

perform other reasonably related business and/or duties as assigned by their direct supervisor.

• Skilled Communication

Admission Staff must demonstrate customer service skills with the ability to effectively communicate with

internal and external customers. They are responsible for providing tours to prospective patients and referents

and participating on teams in relation to quality improvement efforts, as needed. They are also responsible for

accepting assignments between appropriate departments and/or temporary assignments to other sites, and must

be willing to work beyond normal (corporate office) working days/hours of Monday thru Friday (8:00am until

5:00pm).

• Client Confidentiality – Admissions Coordinators must maintain confidentiality of all pertinent patient care

information to assure patient rights are protected.

• Administrative – Admissions Coordinators are responsible for assisting with admission monthly reports, and

compiling incoming call reports using the phone contact sheet, regarding where referrals are coming from and

sending reports to supervisor. This position requires computer skills associated with being proficient in daily

job functions. This position is responsible for assisting the Admissions Director and Marketing Manager when

necessary. Admissions Coordinators must be responsible for maintaining current and accurate records in

patients’ clinical charts.

• Intake and Assessments – Responsibilities include: assisting with Daily Roster and Admission and Discharge

Log maintenance, pre-intake assessment for all potential patients over phone, in office, at medical facilities

and in custody, performing initial assessments to determine whether a prospective patient is appropriate for

admission, using the ASI and admission guidelines, clearing medications and obtaining admitting orders and

admission approval from the Medical Director, conducting preadmission review with Clinical Director and

securing approval for admission.

• Insurance

Admissions Coordinators are responsible for obtaining preadmission financial approvals and signatures, and

verifying insurance eligibility prior to admission. After initial insurance verification and authorization, they are

responsible for providing the appropriate information to the Northbound treatment Services primary therapist

for future insurance updates.

MINIMUM QUALIFICATIONS:

The minimum qualifications include a High School Diploma or equivalency test, familiarity with the twelve step

recovery program, and if in recovery, a minimum one year continuous sobriety, and strong interpersonal and

communication skills.

REQUIRED LICENSES/CERTIFICATIONS:

Current Adult CPR certification

Current Adult First Aid certification

Valid California Class C Driver’s License

RADT-I or equivalent certification or higher

SKILLS/SPECIAL REQUIREMENTS

1. 2. 3. 4. 5. 6. 7. 8. Must have sensitivity to and ability to embrace individuals of different genders, age, sexual orientation,

ethnicity, religions, physical abilities and those with diversified cultural backgrounds.

Attendance in an appropriate support group is required, as directed by their direct supervisor, in order to gain a

better perception of the disease they will be working with on a daily basis.

Possess the ability to make independent decisions when the circumstance warrants such action.

Possess the ability to deal tactfully with personnel, patients, family members, visitors and the general public.

Willingness to work harmoniously with other personnel.

Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle patients based on

whatever maturity level they are currently functioning.

Possess the ability to seek out new methods and principles and be willing to incorporate them into existing

practices.

Must demonstrate a variety of clinical and management skills. Ethical and Professional Behavior as stated and

will demonstrate the American Psychological Association (APA) guidelines with respect to patient care.