What are the responsibilities and job description for the Youth and Young Adult Case Manager position at NORTHEAST MICHIGAN COMMUNITY SERVICE AGENCY INC.?
Summary of Duties:
Provide a variety of office and field activities to manage and monitor transitional housing and rapid rehousing to clients
as an alternative to unsheltered homelessness. The YHDP program is designed to engage with young adults ages 18-24
who have experienced homelessness to provide temporary transitional housing with support services while locating
permanent housing. Work involves aligning and providing housing search and supportive services to promote
participant self sufficiency, integration into the community and maintaining permanent housing. Position is also
responsible for educating potential landlords, the public, and community partners on programs offered by the agency
and the impact they have while building support and political will for ending homelessness. Frequent travel throughout
the 11-county service area and to other locations in the state for meetings, workshops, trainings and conferences as
required.
- Assist participants in locating and securing safe and affordable housing.
- Develop a housing, financial and self-sufficiency case management plan with participants.
- Complete thorough housing inspections of rental units.
- Provide advocacy and mediation with landlords to develop a workable plan to obtain or maintain participant’s housing.
- Complete all housing documentation and process payment requests for security deposit and ongoing rent as necessary.
- Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency.
- Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
- Effectively utilize multiple means of technology, including computers, cell phone, Microsoft Office products and others as required to complete daily job-related functions.
- Maintain knowledge on program guidelines and follow them appropriately to keep in compliance with the grants.
- Enter information into the Homeless Management Information System database for each family/individual served in a timely manner.
- Attend appropriate local action committees, planning groups, departmental meetings and inter-agency service teams as required.
- Must have the ability to work in a team setting and also independently to accomplish all required tasks.
- Provide information and referral assistance regarding available support from appropriate community programs.
- Conduct community presentations as needed to promote all assigned housing programs.
- Meet with participants regularly to provide support services for housing stability as outlined in their housing plan.
- Multi-county job related travel is regularly
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Associate’s in Psychology, Education or related human service field is required. 3 to 5 years’ experience working with
school age children preferred. An education degree with appropriate course work and/or experience will be considered.
Certificates, Licenses, Registrations:
Persons in this position must have reliable transportation and a valid Michigan driver license.
Language Skills:
Ability to read, analyze and interpret written materials. Write reports, business correspondence and manuals. Present
information and respond to questions.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and
decimals.
Reasoning Ability:
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of
instructions furnished in written, oral, diagram or schedule form.
Security/Privacy Access:
This position has limited access to view, alter, retrieve or store individually identifiable health or other sensitive
information, pertinent to accomplishing assigned tasks, and must maintain confidentiality in accordance with the
NEMCSA Privacy Policy.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.)
Employees in this position must possess vision which meets the legal requirements for driving and:
Occasionally are required to:
- Climb or balance
- Reach with hands or arms
- Taste or smell
- Use video display terminals
- Meet deadlines with severe time constraints and
meeting multiple demands from several people
- Work irregular or extended hours
- Lift up to 50 pounds
- Sit
- Use hands to finger, handle or feel
- Use repeated hand, arm or finger motion
- Stand
- Walk
- Talk or Hear
- Stoop, kneel, crouch or crawl
- Drive or have the ability to drive
- Twist at the neck or trunk
- Read typed or written word
Work Environment: (The work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the essential functions.)
Employees in this position work in moderate noise and often drive from one location to another and
therefore are exposed to cold and warm weather (dependent on seasons) and occasionally walk on slippery
surfaces.
Footwear: Footwear based on work and weather conditions is required, refer to Employee Handbook “Dress Code”.
Personal Protective Equipment: No specific PPE is required for this position.
Driving: This position is required to regularly drive.
The employee shall remain free of any alcohol or non-prescribed controlled substance use in the workplace
throughout his/her employment with NEMCSA.
The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA)
and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned.
An Equal Opportunity Program/Employer.
Auxiliary aids, services, and alternative format will be made available upon request to individuals with
disabilities.
Michigan Relay Center 1-800-649-3777 (Voice and TDD).
Northeast Michigan Community Service Agency, Inc. is an at-will employer.
- To keep you healthy: Medical/Rx, Vision & Dental insurance at little to no cost for employee.
- To help prepare you for the future: Profit Share, Life & Disability Insurance
- For Work/Life balance: Numerous holidays off, generous vacation time and sick days.
- Student Loans: Employment with NEMCSA may qualify you for student loan forgiveness under the Public Service Loan Forgiveness Program.
Only applications through our Career portal at www.nemcsa.org will be accepted.
Questions can be emailed to HR@nemcsa.org. No resume's please
For Current Employees:
Log in to UKG, select the Menu, the MyInfo tab, down to My Career, and click Search For Jobs.
The chosen applicant will be required to submit fingerprints for a State of Michigan Background Check to determine eligibility for employment. You must poses an acceptable form of identification prior to attending your fingerprinting appointment. Preferred ID types include: Unexpired State issued driver's license; identification card with photo issued by a Federal or Michigan Government Agency. Failure to submit for fingerprint will result in an ineligibility for hire within this program.
Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer.
Mission of the agency:
Enhancing quality of life by empowering individuals and strengthening communities.
