What are the responsibilities and job description for the Surgery Scheduler position at Northern Arizona Orthopaedics?
Benefits:
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications:
- 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience
- Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
- Knowledge of medical terminology and insurance plans.
Essential Functions
- Tracks and obtains medical clearances for scheduled surgeries.
- Navigates EMR to scribe voicemails and return appropriate calls as needed.
- Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
- Communicates clinical instructions needed for appointments/procedures.
- Updates the system for any changes or additions to the schedule.
- Accurately updates patient information in the practice management system and EMR.
- Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Other duties as assigned.
