What are the responsibilities and job description for the Complaint Resolution Officer position at Northern Arizona University?
Workplace Culture
NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
Special Information
- Position may require occasional travel within and outside of the state, including various university locations throughout the state.
- This position is open to multiple work modalities including in-person at the Flagstaff Mountain campus, hybrid, remote, or out of state with or without accommodation.
Job Description
The Complaint Resolution Officer (CRO) helps prevent and eliminate incidents of unlawful discrimination, including sexual harassment and other forms of sexual misconduct such as sexual assault, dating violence, domestic violence, stalking, and related retaliation. This role addresses matters relating to faculty, staff, students, university affiliates, and campus visitors. The CRO develops, implements, and monitors university Title IX / other civil rights compliance to promote nondiscriminatory practices, ensure compliance with federal, state, and local law and governmental agency regulations.
The CRO educates the campus community about the university's policies relating to 1) nondiscrimination and anti-harassment and 2) sexual misconduct and sex / gender-based harassment and advises these constituents about the procedures to file a complaint and about the grievance and adjudication processes. The Complaint Resolution Officer addresses allegations of potential policy violations and tailors specific resolutions to the unique facts and circumstances of an incident.
The CRO independently uses expertise to conduct thorough, impartial formal investigations of allegations covered by federal civil rights and related laws, including sexual harassment, sexual assault, and other forms of sex / gender-based discrimination or misconduct. The position independently gathers relevant facts and evidence related to reported incidents / complaints and applies law and policy to the facts to prepare written reports and / or recommended resolutions. The CRO applies broad knowledge of concepts and procedures to perform complex tasks, identifies problems and solutions independently, identifies and resolves missing information, and improves existing processes.
The CRO independently assesses needs of reporting or other parties to refer to appropriate support services and / or notify university officials of possible health or safety matters.
The CRO independently facilitates Informal Resolution of sexual misconduct and other civil-rights based issues using ethical and best practices in the field. The position serves as a point of contact for those seeking information about sexual misconduct or wanting to report sex / gender-based discrimination or misconduct.
The CRO habitually works collaboratively with numerous on and off-campus resources, including, but not limited to, Victim Witness Services, Office of the Dean of Students, Housing and Residential Life, NAU Police Department, Student Assistance Office, Office of General Counsel, Office of Inclusion (IMQ), NAU Counseling Services, Disability Resources, Human Resources, University Ombuds Office, Office of the Provost, Flagstaff Police Department, and Health Promotion.
Institutional Equity Compliance - 35%
Formal Investigation - 30%
Informal Resolution - 30%
Other - 5%
Minimum Qualifications
Preferred Qualifications
Knowledge, Skills, & Abilities
Knowledge
Skills
Abilities
Background Information
This position has been identified as a safety / security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following : a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.Finally, each year Northern Arizona University releases an Annual Security Report . The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campushason-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Salary range begins at $80,000. Annual salarycommensurate with candidate's qualifications and relatedexperience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website . NAU is a tobacco and smoke-free campus.Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service .Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.
Immigration Suppt / Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
February 24, 2025 at 11 : 59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact theDisability Resources Office at928-523-8773, DR@nau.edu , or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity / Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
Know Your Rights Poster
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
Salary : $80,000
