Director of Ticket Operations

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

• This position is posted as Director of Ticket Operations, which is a working title. The NAU system title for this position is Event Ticketing Manager.
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Willingness to work flexible and irregular hours, including evenings, weekends, and potential holidays, based off of the athletic calendar.

Northern Arizona University’s Athletics department is seeking one (1) highly organized and experienced Director of Ticket Operations to support Athletics’ ticket operations in all day-to-day processes to ensure proper documentation and record keeping for ticketed events. The Director of Ticket Sales and Service assists in event maintenance and accurate reporting while providing a high level of customer service. They help on-site ticket sales and ticket scanning for event attendees and provides clerical support for event settlement.

Departmental Ticket Operations and Procedures - 50%

• Manages all facets of the daily operations and/or event operations of the Athletic Department, ensuring compliance with the University, state, and federal laws, policies, and regulations.
• Manage the process of inbound event ticket sales revenue for athletic events, including event pre-sales, day-of sales, and back-end reconciliation reporting.
• Maintain the process of filing and record keeping systems to ensure financial compliance.
• Prepares and maintains unit budget and updated employment procedures.
• Oversight of the Graduate Assistant, Ticket Operations position, including responsibilities of hiring, training, management, and evaluation, in addition to unit internship program composed of 5-10 workers.
• Prepare season ticket renewals and mailings, including invoicing.
• Execute in accordance with NCAA, Big Sky Conference, and institutional rules the distribution of player/guest, recruiting and student-athlete admissions for all sports.
• Oversee the process of ticket donation and special event payments.
• In conjunction with the Athletic Business Office, compile reports and administer accounting and auditing controls for ticket operations.
• Execute priority seating and parking for athletic donors.
• Ensure compliance with all NCAA, Big Sky, and departmental rules.

Event Ticketing Operations - 25%

• Updates university event ticketing data and web presence to ensure access to accurate and timely information.
• Oversee game management functions for ticket operations and coordinate with departmental administrators to ensure adequate staffing for NAU athletic events; coordinate special event ticketing process.

Revenue Generation and Customer Service - 20%

• Provide superior customer service and be a positive representative of NAU and NAU Athletics, including assistance with stewardship and retention of all current season ticket customers.
• Coordinate ticket sales campaigns with the External Relations team to ensure maximum ticket revenue and donor contributions.
• Working in tandem alongside Learfield Amplify outbound sales staff, actively prospect and cultivate ticket sales opportunities, including contact with area businesses and in-person appointments to sell season tickets, partial plans, group tickets.
• Alongside Fan Engagement team, help manage the department’s outbound email marketing efforts, including managing audience lists, creation of copy and content, and oversight of email calendar in conjunction with sales timelines and efforts.
• Serve as liaison with combined university box office.

Other - 5%

• Additional responsibilities as assigned to further advance the department’s mission and goals.

• Bachelor’s degree.
• 1-2 years of management experience.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Experience in creation of ticket sales campaigns, including season ticket renewal strategies, single game, and specialty promotions.
• Experience in using ticketing software, such as Paciolan.
• Experience with NCAA rules as they apply to collegiate ticket procedures.

• Knowledge of tools, processes, and policies of campus event ticketing.
• Knowledge and experience with various ticketing softwares.
• Knowledge of university event ticketing maintenance methods and processes.
• Strong customer service skills.
• Record keeping skills.
• Financial management skills.
• Balances competing priorities.
• Strong knowledge of Microsoft Word and Excel.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively.

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary range begins at $44,422. Annual salary commensurate with candidate's qualifications and related experience.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

NAU will not provide any U.S. immigration support or sponsorship for this position.

April 7, 2025 at 11:59 p.m.

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.