HR Front Desk Specialist, Senior

Only candidates who apply on the NAU Careers Page will be considered for this role. Please submit your application: https://hr.peoplesoft.nau.edu/psp/ph92pr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=608170&PostingSeq=1

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

About the Role

This position is a key member of the HR Employee Lifecycle team, focused on ensuring smooth front desk operations and providing exceptional customer service to both visitors and employees. The position is the face of NAU Human Resources (HR) for in-person guests and will also provide administrative support, manage HR inquiries and processes, and supervise the student front desk team. The role’s contributions will help enhance HR operations, improve processes, and support the overall mission of NAU’s HR department. This role is perfect for someone who is friendly, detail-oriented, enjoys working in a dynamic environment, and passionate about delivering excellent service.

The Employee Lifecycle team is small but committed to providing prompt and exceptional service to new and existing NAU employees (and guests). Collaboration is the key to our success, and we regularly problem-solve with other members of Human Resources to provide comprehensive HR service for employees and their departments.

Summary of Duties and Responsibilities (Full duties listed on NAU Careers Page)

Front Desk and HR Operations (50%)

• Provide exceptional customer service to visitors and employees in a front desk setting. Deliver high quality customer service through planning, organizing and scheduling front desk coverage.

Administrative Processing (25%)

• Process employment verifications, primary name cahnges and eCERT (ethics) using established procedures.

Supervision (15%)

• Supervise the student front desk team. Provide leadership, direction, coordination, support and training for this group. Manage task assignments and performance of these employees. Resolve daily operational programs, provide training and evaluate employee performance. Resolve conflict, authorize leave and build a productive work environment.

Collaboration and Process Improvement (5%)

• Collaborate with students, supervisor and other HR agents to provide exceptional customer service experiences.

Other (5%)

• Perform other duties as assigned.

Minimum Qualifications

• High school degree.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Associates degree or higher.
• Previous HR experience or administrative experience in higher education settings.
• Previous supervision experience of part-time, seasonal, temporary or student employees.

Learn more about NAU's exceptional benefits package on the NAU Careers Page!

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

Only candidates who apply on the NAU Careers Page will be considered for this role. Please submit your application: https://hr.peoplesoft.nau.edu/psp/ph92pr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=608170&PostingSeq=1