Police Dispatcher, Intermediate

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position may be subject to unusual work hours and callouts in emergency situations associated with working in a 24/7/365 public safety agency. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities may vary based on the specific tasks assigned to the position. Ability to work shifts, including days, evenings, nights, weekends, holidays, and call-in. Will be required to wear an NAU Police Department Dispatcher uniform.
• The testing process includes, but is not limited to a written test, oral board interview, background investigation, polygraph exam and psychological exam. The testing process typically lasts between 30 and 60 days. Unsuccessful candidates are eligible to reapply after 6 months. You are encouraged to schedule an NAU Dispatch observation appointment (928) 523-3611.

The Police Dispatcher, Intermediate coordinates, and relays radio messages to campus law enforcement to detect and deter criminal or suspicious activity, as well as monitors and supports communications between various campus operational units and community public safety units. The successful candidate will prepare accurate and detailed reports to document incidents on campus. Police Dispatchers also receive public safety-related information in numerous formats, such as in-person, telephone, 911, and alarm panels, and dispatches proper resources.

Execution of Dispatcher Activities and Communications – 60%

• Answers 9-1-1 calls.
• Collects and applies information from caller regarding the located and detailed emergency circumstances while creating a call for police services.
• Dispatches radio, telephone, and written orders via radio and computer.
• Operates police radio and maintains constant contact with mobile units by radio and computer.
• Monitors fire and intrusion alarm systems and dispatches appropriate personnel.
• Operates a Computer Aided Dispatch System (CAD).
• Monitor campus wide building access control systems.
• Coordinates public safety communications between various campus operational units and community public safety units.
• Issue emergency text/push alerts to the community as required by the Clery Act.

Administrative Duties, including Record Keeping – 15%

• Maintains record keeping systems to ensure proper documentation for all campus-related dispatches. Compiles and prepares daily reports on law enforcement and public safety communication activities for department management.
• Enters, clears, and confirms warrants through Arizona Criminal Justice Information Systems (ACJIS)
• Operate a Records Management System (RMS). Assist with data entry as assigned.
• Receives various information for referral to department officials.

Front Office Duties and Customer Service – 10%

• Represents NAUPD as the first contact and provides superior customer service to our community.
• Take requests for service from the public and secure the necessary information for appropriate action.
• Assist all Police Department walk in traffic.
• Updates university law enforcement dispatch information and data to ensure access to accurate and timely information.

Knowledge of Department Policies, Procedures, and Accreditation Standards – 10%

• Maintain knowledge of department policy and procedure specific to the communications function.
• Operates in compliance with the communications function policy, procedure, and accreditation standards.

Other – 5%

• Other duties as assigned.

• High School Degree AND
• 2 years of relevant experience OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Prior work experience in a law enforcement agency.
• Associate or bachelor’s degree.
• Typing of 40 CWPM.
• Customer Service Experience.
• Experience with Computer Aided Dispatch Software.
• Arizona Criminal Justice Information System (CJIS) certification (Past or Present).

• Communicates effectively.
• Working knowledge of tools and policies of campus public safety communications.
• Ability to balance completing priorities.
• Knowledge of university law enforcement dispatch protocol and processes.
• Ability to use Microsoft Office software.
• Data entry skills.
• Strong customer service skills.
• Strong communication skills.
• Record keeping skills.
• Ability to multitask between phones, computers, and walk in traffic.
• Ability to maintain confidentiality of work-related activities.
• Ability to function effectively under heavy pressure and correctly deal with emergency situations following department procedures.
• Ability to be proficient in CAD and RMS within six months.
• Ability to pass the Arizona CJIS Level A terminal operator certification within six months of hire.
• Ability to establish and maintain effective working relationships with other University employees and to deal effectively with the public.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Analyzes non-routine situations and anticipates issues.
• Promotes a diverse, inclusive environment.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Anticipated salary range is $48,500 - $50,443. Annual salary commensurate with candidate's qualifications and related experience.

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

NAU will not provide any U.S. immigration support or sponsorship for this position.

March 10, 2025 at 11:59 p.m.

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.