What are the responsibilities and job description for the Customer Service Representative (CSR) position at NORTHERN GEO LLC?
Customer Service Representative (CSR)
Appleton, MN, USA
PT / FT
Location : Northern Geo LLC, Appleton, MN
Website : www.northerngeo.com
Phone Number : 320-297-9100
Position Type : Full-Time or Part-Time
About Us
Northern Geo LLC is a Minnesota-based manufacturer specializing in geothermal heat pumps and renewable energy products. We pride ourselves on innovative energy solutions and exceptional customer service to support our growing network of wholesalers, contractors, and homeowners.
Position Overview
We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will play a vital role in providing top-tier support to our customers by addressing inquiries, resolving concerns, and ensuring a seamless experience. As a CSR, you will act as the first point of contact for customers and collaborate with various departments to deliver outstanding service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner.
- Assist customers with product selection, order processing, and technical support.
- Resolve customer issues and complaints with empathy and efficiency.
- Coordinate with the sales, engineering, and shipping departments to ensure customer needs are met.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Provide information about company products, warranties, and services.
- Support contractors and wholesalers with product recommendations and troubleshooting.
- Assist in updating and maintaining the customer database.
- Participate in training sessions to stay updated on products, policies, and customer service techniques.
Qualifications
What We Offer
How to Apply
If you are ready to contribute to a growing leader in the geothermal and renewable energy industry, we encourage you to apply. Visit our website at www.northerngeo.com . Click "Apply Now" to download an application. Complete the application then either email it, fax it ( 320.297.9098 ), mail it or bring it to us in person :
Northern Geo LLC
HR Department
75 West Veum Ave
Appleton, MN 56208
Join us at Northern Geo LLC and be part of a team that's driving innovation in renewable energy!
