What are the responsibilities and job description for the Intake Coordinator position at Northern Illinois Hospice?
The Intake Coordinator is responsible for assisting with the coordination of admissions activities; provides secretarial services and other clerical functions by performing assigned duties. Demonstrate a positive and professional attitude and working relationship with Northern Illinois Hospice staff and all points of contact.
Essential Duties and Responsibilities:
- Responds to incoming admission calls in a timely and professional manner.
- Initiates intake/referral information.
- Enters patient referrals into the electronic medical record and assists with the tracking of pending referrals.
- Helps educate potential hospice patients, families, and referral sources.
- Provides statistical summary of activities and other data for the referral/admission process.
- Serves as an active collaborative member of the Admissions & Education Team providing information on referral/admissions sources.
- Provides clerical support to the Admissions Staff.
- Assures medical records are scanned into electronic medical record in a timely manner for admissions and pending patients.
- Completes database records for referral patients not admitted and routes referral lists to Director.
- Ensures medical record audits are completed for all admissions in a timely manner.
- Ability to consistently respond to changing situations in a flexible manner in order to meet current needs, reprioritizing work as necessary; is tolerant of people and processes and can deal well with change and new information.
- Ability to handle confidential information and disseminate appropriate information to coworkers and other departments.
- Ability to develop and maintain cooperative, constructive relationships with all points of contact.
- Ability to handle multiple projects and tasks simultaneously; uses time and resources efficiently to accomplish work objectives.
- Ability to work in a fast paced, emotional environment and maintain positive work attitude while working with all points of contact.
- Ability to maintain professional presence at all times including personal appearance and communication with all points of contact.
- Maintains a working knowledge of Medicare, Medicaid, and Insurance provider requirements for Hospice eligibility and completes Medicaid and private insurance pre-authorizations as required.
Education: High School graduate (or equivalent) with some college or technical school training; Associate degree preferred.
Knowledge/Skills/Ability: Medical terminology experience preferred. Excellent verbal and written communication skills.
Experience: Minimum 2 years of hospice and/or healthcare clerical experience required
Other: Meets agency requirements for criminal background check and drug screen.
Expected Hours of Work: Monday – Friday 8:15a -4:45p
BENEFITS:
As a Full-Time employee, you will be eligible for:
- Competitive Pay
- Medical, Dental, Vision Plans
- Generous Paid Time Off
- Vacation (plan increases with tenure)
- Personal / IL Paid Leave for All Workers
- Sick Leave
- Holidays
- 6 Federally Recognized Holidays
- 4 Floating Holidays, available for use at the employee’s discretion
- Health Reimbursement Arrangement
- Pre-tax FSA and HSA plans
- 401(k) plan with company-matching contributions
- Tuition Reimbursement
- Company paid life, short-term and long-term disability insurance
- Voluntary life, accident insurance for employee and family
- Pet insurance
- Referral bonus program
- Mileage reimbursement
