What are the responsibilities and job description for the Family Services Specialist position at NORTHERN KENTUCKY COMMUNITY ACTION COMMISSION INC?
Job Details
Description
POSITION TITLE: Family Services Specialist
REPORTS TO: Emergency Services Program Manager
Hourly Rate: $13.79
Location: Grant County KY
FLSA: Non-exempt
GENERAL RESPONSIBILITY: The Family Services coordinator provides direct services and resources through program implementation to address the needs of low-income individuals and families across NKCAC’s service area.
SPECIFIC RESPONSIBILITIES:
- Provides direct services/vouchers to individuals and/or families to meet emergency needs.
- Ensures all client household information is obtained for every client and entered into Agency databases to meet State and Federal program requirements.
- Ensures all referrals and referral follow-ups are entered into Agency databases.
- Provides excellent customer service to individuals and/or families, community partners, and local government officials.
- Administers assistance programs including, but not limited to: The Low-Income Energy Assistance Program, supplemental and emergency food programs, weatherization, and other various assistance programs.
- Maintains county and center files, customer records, and Agency databases, including adherence to privacy, record maintenance and retention policies.
- Administer and distribute emergency food and shelter program (EFSP) funding across NKCAC counties.
- Distribute and conduct county-specific programming and funds from discretionary accounts and fiscal court funds.
- Provides necessary administrative and programmatic documentation required for program compliance and grant reporting.
- Travel to other NKCAC neighborhood centers to provide support as needed.
- Conducts the designated community needs assessment surveys and customer satisfaction surveys with clients, community partners, and other stakeholders.
- Other duties as assigned.
Qualifications
QUALIFICATIONS:
- Able to demonstrate compassion, empathy, and active listening
- Degree in social work/human services preferred, High school diploma or GED required.
- Experience in social work/human services preferred.
- Operational skills
- Computer experience, including Microsoft Office and internet research, and ability to learn specialized computer databases, as needed.
- Knowledge of northern Kentucky community, agencies and resources
- Excellent record keeping skills.
- Good oral and written communication skills
- Ability to work with people of diverse and varying sociology-economic backgrounds.
- Must have reliable transportation.
PHYSICAL REQUIREMENTS:
- Ability to lift and/or carry up to 50 lbs up to 50% of the time.
- Ability to sit at, read, and enter data on a computer for prolonged periods of time up to 100% of the time.
*NKCAC is an equal opportunity. We strongly encourage people of color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.
NKCAC IS A DRUG-FREE WORKPLACE
Salary : $14
