What are the responsibilities and job description for the Trade Show Support Staff position at Northern Lights?
Northern Lights Trade Show Support Staff will assist in coordination and execution of the following projects during set up, execution, and/or shut down of various Trade Shows including facilitating incoming customer requests via phone and email, executing customer outreach campaigns, documenting outgoing and incoming requests via CRM, assisting in web platform product uploads, and fulfilling back up to the Gift Shop.
Qualifications:
- Minimum 2 years College experience with Business Administration or related field
- Experience with Microsoft Office
- Good written and verbal communication skills
- Detail-oriented with strong organizational skills
- Excellent critical thinking and problem-solving skills
Project Details
- Customer Service / Admin Support
- Maintain and strengthen existing customer relationships
- Process orders submitted through B2B portals, Faire, Shopify, MarketTime, etc
- Promptly respond to all customer inquiries that come through directly and via customer portals or the shared inboxes-NL Rep and NL Sales Team
- Keep records of calls, sales, and note any useful information in the CRM
- Follow up on all leads, orders, and shipments to ensure positive customer relations and encourage repeat orders
- Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction in all interactions
- Handle grievances while preserving Company reputation
- Exceed customer expectations through superior customer service
- Web Platform Cleanup
- Learn and master all Wholesale ecommerce portals - Faire, MarketTime, Shopify, etc
- Upload new and remove discontinued products on all Wholesale ecommerce portals - ensuring content is consistent and accurate
- Inter-departmental Support & Communication Duties
- Writes debits, credits, return material authorizations and instructs receiving department on the disposition of returns.
- Coordinate credit terms and payment arrangements when setting up new customers
- Facilitate resolution of operational issues to address customer problems and complaints to maximize satisfaction
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Other Duties
- Develop and maintain numerous spreadsheets for projects and
- Help with duties related to E-Sale events hosted by Sales Team
- Perform related duties or special assignments as
- Provides back up to other sales team members on the Wholesale Team as well as the Gift Shop as needed
- Assist with item setups for Large Account Customers
- Always promote a positive company image
**This position is a on-site, part-time Office Hourly position with a salary of $18.00 per hour. Please note the schedule for this position will vary by trade show calendar and company need. Days and hours will vary with up to 5 days worked and generally 20-25 hours per week depending upon company need.**
Salary : $18
