Medical Assistant - Behavioral Health

Job Summary

Assists in the immediate care of patients, perform duties as instructed by provider, and assists in clerical duties as necessary.

Essential Functions

• Greet and escort patients to the appropriate room.
• Verify V/S's, height, weight, medications, medical/surgical history, allergies, family history, as well as social history.
• Ensure adequate supplies and medications are available in the office, communicate needs to the staff member responsible for ordering.
• Assist patients/providers with script refills as needed.
• Assist patients with Medication Assistance Program as needed.
• Assist with filling out of Pre-Authorization forms as needed.
• Completes demographics on forms for providers (i.e., DMV, Disability, ML, FMLA)
• Complete chart preparation for upcoming days. (Look at the last progress note and make sure lab results, diagnostic testing results, and consult reports are available in time for visit when applicable).
• Have appropriate eCW training and stay up to date will all changes as they arise.
• Have appropriate HMS training and stay up to date with changes as they arise.
• Stay current with ACO measures and prepare charts to reflect measures needing to be met for each patient.
• Complete and verify required tracking logs in the practice to include MMG, Pathology, and Coumadin Therapy. Insure appropriate patient communication and documentation.
• Work very closely with your provider to ensure patients with Narcotic Contracts are following the requirements of the contract. Communicate concerns. Actively use the PMP to monitor compliance.
• Patient education (Maintain appropriate level of handouts for different age groups).
• Maintain the knowledge and skills necessary to provide care for the age of the patients being served.
• Maintain sterilization of instruments, follow protocols.
• Perform CLIA waived tests, when necessary (i.e., Glucometer, Rapid Strep, Urine dips, etc.), Complete competencies yearly. (Demonstration and written tests)
• Maintain Practice environment. Understand and follow compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with CLIA requirements.
• Perform or assist with special skilled interventions such as wound care, cast removal, etc. (i.e., Orthopedics, General Surgery, and other offices)
• Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.
  
  

Education, Training And Experience

High School graduate or equivalent and prior experience or training in the medical field (ie., Certified Nurses' Aide, Medical Technician, Medical Assistant Certificate, and CPR).

Typing Skills Required. Bilingual With French Is Desired.

WORKER TRAITS

This position requires patience and tact in communicating with people of varying education levels and backgrounds. Accuracy is essential in communicating information to patients, in recording messages in telephone encounters, composing correspondence, making appointments, and keeping records.

• Effective communication skills. Verbal ability is necessary for reading comprehension.
• The ability to plan, organize and implement activities.
• Self-motivated with ability to work independently.
• Form perception required in perceiving details in test samples when conducting laboratory tests.
• Finger and manual dexterity required in handling specimen, small pieces of laboratory equipment, and injectables.
• Clerical perception is necessary to sort and scan reports and records, and the ability to assure the correct file is being updated.
• Color discrimination required in distinguishing various shades and colors of specimens.
• Ability to multitask.
• Conform to policy and procedure in regard to attendance, working hours and punctuality.
• Application to duties.
• Maintain and respect confidentiality.
• Participate in all mandatory in-services as required by NMMC.
• Behave in a courteous, professional manner at all times.
• Actively be involved in the day-to-day operations, with the goal of achieving exceptional customer service, and increased office productivity.