Medical Assistant Manager

JOB SUMMARY: Assist with oversight, coordination, and supervision of Clinical operation, functions and activities for NMMC Physician Practices. Work with the Practice Directors and Practice Managers to coordinate all outpatient associated clinical activities. Is instrumental in the development and implementation of clinical policies/procedures and efficiencies. Works in provider offices hands on, performing clinical support duties, providing instruction, and guidance both operationally and clinically.

Essential Functions

• Oversee and coordinate the clinical activities for clinical support staff (MAs and RNs) of the physician practices.
• Assist in the daily administration and coordination of the physician practice activities.
• Responsible to Supervise office MA's.
• Oversees the hiring, orientation, training and competencies of clinical staff. Works directly with new staff to insure proper training.
• Assists with developing and implementing policies and procedures that relate to the clinical activities in collaboration with the Medical Director.
• Ensures compliance with RHC guidelines, licensing, and accreditation requirements.
• Performs operational/clinical audits to RHC standards.
• Identifies, develops and implements office efficiencies by working directly in offices.
• Increase office team support and acceptance by working side by side with staff.
• Engages in Performance Improvement activities for improved healthcare clinical outcomes.
• Performs routine audits and holds staff accountable to standards, policies and practices for clinical care.
• Fills in offices during staffing shortages.
• Works collaboratively with all NMMC departments.
• Responsible for patient and employee safety as it applies to the work environment.
• Attends required in-services.
• Perform related work not listed herein but deemed in the best interest of the organization.
  
  

Education, Training, And Experience

Minimum requirements include MA or RN with defined clinical training, Associates or Baccalaureate with job experience in a physician group practice setting with managerial or supervisory experience. A strong background with interpersonal skills, communication skills, supervisory experience, medical terminology and experience in a medical environment. Applicant will receive training to learn procedures prescribed by NMMC Policy.

WORKER TRAITS

• Strong interpersonal skills are required to communicate with staff, physicians, patients and others; to gather and analyze data for reports; and to keep informed of new developments. Must be able to instill motivation in the employees within the environment.
• Numerical ability is required to assist with preparation of departmental budgets.
• Verbal ability is required to answer telephone, initiate correspondences and understand medical and insurance terms. It is also required to discuss personal and financial matters with patients and/or their representatives.
• Motor coordination and finger dexterity required for operating office equipment.
• Ability to analyze, organize and delegate.
• Possess the ability to think clearly in order to make judgmental decisions.
• Flexibility to adjust to changing conditions in various details of the job.
• A sense of discipline is required since work requires adjusting to situations involving repetitive or short cycle operations carried out regarding established standards and procedures.
  
  

PHYSICAL DEMANDS

• Handling and manipulating office equipment and materials. Frequent communication with staff and others. Visual acuity.
• Works inside.
  
  

INFECTED WASTE EXPOSURE

This position is at risk for exposure to infected waste, and the employee is required to know and follow the procedures designed to minimize exposure detailed in the OSHA Policy Manual.