What are the responsibilities and job description for the Reservations Clerk Specialist position at Northern Quest Resort & Casino?
Job Summary:
We are seeking a skilled Reservations Clerk to join our team at Northern Quest Resort & Casino. As a key member of our customer service department, you will be responsible for providing exceptional guest experiences through prompt and professional communication. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment.
Main Responsibilities:
Requirements:
We are seeking a skilled Reservations Clerk to join our team at Northern Quest Resort & Casino. As a key member of our customer service department, you will be responsible for providing exceptional guest experiences through prompt and professional communication. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment.
Main Responsibilities:
- Answer and direct phone calls in a timely and friendly manner
- Provide information about hotel services, spa and salon services, and travel directions
- Maintain accurate records of guest information and reservations
- Work collaboratively with other departments to ensure seamless guest experiences
Requirements:
- High school diploma or equivalent required
- 3-6 months of related experience and/or training
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
