What are the responsibilities and job description for the Campus Financial Aid Representative position at Northern VA Community College?
By developing and applying consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance. The position is a campus based position working at one of our six campus financial aid offices as needed or as assigned by the Director or Associate Director of Financial aid
Duties and Tasks:
- To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations.
- To coordinate assistance with appropriate policies and regulations.
- Applicants must reside in Virginia, Maryland or District of Columbia
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- The ability to work at any one of the six campus financial aid offices as assigned.
- Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems.
- Knowledge of office procedures, various office equipment, and excellent communication and organization skills.
- Ability to work well with students, staff and other offices for successful resolution to difficult problems.
- Ability to work independently in identifying and addressing the student’s financial aid needs as they relates to the application process.
- Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
- Ability to work under pressure and to manage multiple tasks and demands.
- Strong attention to detail and organizational skills.
Minimum Qualifications:
- Experience in a customer service setting.
- Familiarity and experience with various software applications and reporting tools, including Microsoft Office Suite tools.
- Experience with diverse populations.
- Experience working with the PeopleSoft student information system
- Experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP, VASFAA)
- Bilingual – Spanish
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $45,000 - $55,000
