What are the responsibilities and job description for the College Enrollment Navigator position at Northern VA Community College?
The College Enrollment Navigator is a vital role, serving as a resource and guide to applicants. The College Enrollment Navigator provides high-quality service allowing applicants to successfully complete the college onboarding process. They will embrace a holistic model of care and use the case management approach for new student onboarding. They will serve as the primary point of contact for a new student – decreasing the fragmentation of services and providing quality care across a continuum of enrollment requirements.
Duties and Tasks:
- Keeps applicants engaged from the first point of contact through registration.
- Will provide guidance, and direction and will support them from the moment of first inquiry, decreasing the length of time spent from applying to college to registered for college.
- This is accomplished by: monitoring applicant progress throughout the enrollment process, responding to all questions/inquiries, and providing information about Northern Virginia Community College career and educational pathways and the enrollment process.
- Collaborates with college colleagues to remediate barriers to student enrollment, with the goal of enrolling a prospect within 24-48 hours of the first inquiry.
- Enrollment Navigators are not expected to be all-inclusive content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding.
- Will receive extensive training in the Culture of Care prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Understanding of and commitment to open-access community college philosophy.
- Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations.
- Knowledge of effective, equity-minded, evidence-based practices and a culture of care within student services.
- Knowledge and understanding of academic and workforce programs.
- Knowledge of the policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact postsecondary education.
- Knowledge of higher education principles of shared governance.
- Proficiency with Microsoft Office products, typing and web browsers
Skills:
- Skilled in forming effective partnerships and collaborations across diverse stakeholders.
- Skilled in interpersonal communication and conflict resolution.
- Skilled in leading, developing, and managing personnel.
- Skilled in managing projects and processes from idea through execution and evaluation.
- Excellent written and verbal communication skills
- Ability to work in a congenial and professional manner with students, faculty, and staff.
Abilities:
- Synthesize and present data to varied audiences.
- Analyze and make sound, informed, and well-considered recommendations on complex issues.
- Work effectively with a diverse student body and workforce, demonstrating exceptional customer service.
- Maintain confidentiality on individual student and personnel matters.
- Maintain and meet deadlines and deliver high-quality work products when managing multiple and competing priorities.
- Multi-task and collaborate effectively as a member of a goal-oriented team.
- Maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third-party entities
- Collaborate with enrollment services staff, academic advisors, program managers, department chairs, and other partners.
- Build diversity, equity, inclusion, and student success.
- Work evenings and weekends.
- Travel between campuses may be required
- Work in a fast paced environment.
- Experience working in a customer service role.
- Experience working on a PC with MS Office Suite, Google Applications, and Zoom.
- Experience working in a college environment serving or supporting students.
- Experience working in a college admissions office as a student or professional.
- Experience working in teams, towards team goals.
- Fluency in a second language.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $48,000 - $58,000
