What are the responsibilities and job description for the NOVACard Operations Technician (*Restricted) position at Northern VA Community College?
Eligible for one day telework following successful completion of probationary period and approval of supervisor.
This position will serve as the NOVACard Operations IT Tech for the administrative and college staff. This position will provide technical support for the College Print, NOVACard, Electronic Door Access programs and all hardware and networking associated ,college wide.
Duties and Tasks:
- Perform hardware repair, support, configuration, and upgrade.
- Complete technical tasks with minimal supervision.
- Visit the colleges’ campuses weekly to check all equipment related to NOVACard Operations
- Work with vendors, faculty, staff, and students to resolve technical issues with vendors on various projects.
- Take calls, track, and maintain tickets associated with technical issues for print program, NOVACard and electronic door access using the colleges support ticketing system.
- Provide excellent student’s, faculty and staff with excellent customer services.
- Service and close tickets in a timely manner.
- Efficiently and effectively use all the processes and procedures of the NOVACard Operations department.
- Effectively communicate verbally and in writing with technical and non-technical personnel.
- Schedule can include occasional evenings or weekend work.
- Accept other duties as they’re assigned.
- May be required to perform other duties as assigned.
- May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
This position is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Ability to work cooperatively with faculty, staff, students and administrators.
- Knowledge of multi-functional printing devices, hardware point of sale devices, software installations, networks and data communication and the ability to analyze and diagnose routine and unusual related equipment problems.
- Ability to install and troubleshoot computer software and hardware.
- Good interpersonal skills with demonstrated ability to communicate effectively – verbally and in writing with technical and non-technical personnel.
- Proficiency with both Microsoft and Apple OS’s applications.
- Proven ability to plan and complete technical tasks with minimal supervision.
- Ability to safely move and handle 50 pounds independently.
- Experience maintaining multi-function devices, desktop/laptops, peripherals and associated software (PC/MAC).
- Experience providing customer service to managers, users, and/or clients.
- Experience troubleshooting devices hardware and software.
- Valid driver’s license.
- Previous experience working with card systems, and/or door access systems.
- Experience with Print Management experience
- Experience working in higher education
- Experience with ticketing system
Employees must reside in Virginia, Maryland or District of Columbia.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $50,000 - $60,000
