What are the responsibilities and job description for the Student Success Guide position at Northern VA Community College?
The Student Success Guide connects students on a NOVA campus with academic and nonacademic programs and services that meet their needs. The primary function of the Student Success Guide will be to raise student awareness of support services, acting as a friendly and accessible conduit to those services. The broader aim of the Student Success Guide is to support student retention and enhance their sense of belonging at NOVA, aligning with the Retention metric in NOVA’s strategic plan. The Student Success Guide serves a diverse community of students in a manner that is welcoming, approachable, and respectful.
Duties and Tasks:
- Visible presence for direct student contact on the assigned campus for the majority of the work week (30 hours minimum a week)
- Serve as the campus point of contact for the Financial Stability and Advocacy Centers/Single Stop
- Assist students with making appointments or connecting with support services, using phone, email, text, or direct personal contact
- Respond to student requests for assistance in a timely manner according to protocols
- Develop, collect and/or distribute resource materials for students to assist them with understanding the available services and connecting with them
- Regularly attend college-wide EMSS and Campus Student Success meetings, trainings, and updates relevant to the position
- Work collaboratively with other units on campus to promote broad knowledge of available services among faculty and staff
- Oversee the work of assigned NOVA Corps interns
- Track student contacts, referrals, and, where possible, outcomes
- Conduct information sessions to inform faculty and staff about available services for students
- Assist as needed at recruitment events and during peak registration periods, with an emphasis on raising awareness of services for both new and returning students
- Contribute to the management and upkeep of the YOU@NOVA wellness platform to support engagement with students, providing a personalized and comprehensive care experience
- Committed to fostering student success
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Ability to acquire and retain extensive knowledge of NOVA programs and support services, as well as services available in the community
- Friendly, approachable and outgoing; relatable to students of all backgrounds
- Superior relationship-building skills with internal and external stakeholders
- Ability to respond quickly to student requests and to track outcomes
- Skilled at serving a diverse community of students in need in a manner that conveys caring and respect
- Knowledge of student retention strategies and initiatives
- Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to student support services
- Ability to develop, collect, interpret, analyze and manage data
- Ability to promote collaboration and teamwork in a student-centered environment
- Ability to solve problems using strong analytical and critical thinking skills
- Ability to multi-task in a fast-paced student environment
Minimum Requirements:
- Experience in an educational setting
- Experience in customer service
- Experience in workshop and/or event planning
- Experience working collaboratively with a variety of support services
- Experience in Microsoft Office
- Experience in higher education, college student life, college-level student services, and/or non-profit services
- Experience in using social media to promote awareness of products or services
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $50,000 - $60,000
