Student Support Specialist

Posting Details

Posting Summary

Working Title

Student Support Specialist

Role Title

Education Support Spec II

Role Code

29143-FP

FLSA

Nonexempt

Pay Band

Position Number

280W0879

Agency

Northern VA Community College

Division

NV280-VP Workforce Development

Work Location

Loudoun - 107

Hiring Range

21 / hr

Emergency / Essential Personnel

EEO Category

E-Paraprofessional

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

8 : 30am - 5 : 00pm - 25-29 hours a week - evening hours as needed

Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.

Sensitive Position

Job Description

General Description : The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.

Duties and Tasks :

• Performing registration tasks and / or providing guidance to students on the registration system.
• Entering and maintaining accurate data into the student information system.
• Issuing enrollment confirmation emails and letters.
• Troubleshooting and resolving enrollment problems.
• Providing quality customer service.
• Identifying and assessing customer's needs to achieve satisfaction.
• Handling customer complaints and providing appropriate resolutions and alternatives.
• Assisting with the marketing classes.
• Organizing and maintaining files and records.
• Assisting program developers / managers / coordinators to ensure logistical arrangements for programs are met.
• Providing general office support tasks.
• Performing other related duties as required.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications

KSAs :

Required Qualifications :

Additional Considerations

Operation of a State Vehicle

Supervises Employees

Required Travel

Maybe required to travel between NOVA campus

Posting Detail Information

Posting Number

WGE_2425P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

02 / 28 / 2025

Job Close Date

03 / 09 / 2025

Open Until Filled

Agency Website

www.nvcc.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports .

Employees must reside in Virginia, Maryland or District of Columbia

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link :

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

Salary : $21