Adobe Customer Journey Analytics Architect

About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Commercial and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

What Were Looking For

As Northern's Adobe Customer Journey Analytics (CJA) Architect, you will be at the forefront of designing and implementing multi-channel analytics solutions. Leveraging Adobe CJA, you will help clients unify and analyze customer data across touchpoints, empowering them to make informed, data-driven decisions. Your expertise will guide the development of holistic insights that drive business outcomes and exceptional customer experiences.

*Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace(within Canada)!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office

Just to name a few!...

Duties & Responsibilities

• Design and implement end-to-end Adobe CJA solutions, integrating data from multiple sources to create a unified customer view.
• Develop scalable data schemas and mapping plans to align with client business objectives.
• Work with Adobe Experience Platform (AEP) to ingest and manage customer data from online and offline sources.
• Ensure seamless integration between Adobe CJA, AEP, and other Adobe Experience Cloud products.
• Enable advanced analytics capabilities such as pathing, cohort analysis, and multi-channel attribution.
• Design and build interactive dashboards and visualizations within CJA to present actionable insights.
• Define and document implementation workflows, governance standards, and data management best practices.
• Oversee the deployment and testing of solutions to ensure high-quality, accurate data processing.
• Partner with clients to identify key metrics and KPIs aligned with business goals.
• Collaborate with marketing, IT, and analytics teams to ensure successful delivery of customer journey insights.
• Provide hands-on training to clients and internal teams to maximize the adoption and utilization of Adobe CJA.
• Develop comprehensive documentation and knowledge transfer materials to support ongoing use.

Knowledge, Education & Experience Required

• 5 years of hands-on experience with Adobe Analytics and/or Adobe Customer Journey Analytics.
  
• Proficiency in using Adobe Experience Platform (AEP) for data ingestion and processing.
• Strong understanding of data modeling, ETL processes, and real-time data pipelines.
• Experience with APIs, SQL, and other data manipulation tools for advanced data integration.
• Familiarity with JSON schemas, identity stitching, and cross-device tracking.
• Deep knowledge of customer journey mapping, multi-touch attribution, and segmentation strategies.
• Proven ability to translate complex datasets into actionable insights and recommendations.
• Demonstrated expertise in troubleshooting data integrity issues and optimizing workflows.
• Excellent communication and presentation skills for engaging both technical and non-technical stakeholders.
• Strong organizational and project management skills to handle multiple priorities effectively.

Bonus

• Experience integrating other Adobe Experience Cloud tools (e.g., Adobe Target, Audience Manager, Campaign).
• Adobe certifications (e.g., Adobe CJA Practitioner, Adobe Analytics Architect).
• Familiarity with marketing platforms (e.g., Salesforce, Marketo) and third-party data tools.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on data strategies.

Since its founding in 2015, Northern has grown to over 155 employees working together to help leading brands across North America navigate digital transformation.

Northerns continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work Canada, including Best Workplaces in Canada, for Inclusion, in Ontario, for Women, and for Hybrid Work.

Diversity and Inclusion

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.