What are the responsibilities and job description for the CLIENT DELIVERY DIRECTOR position at NorthHill Technology?
Our client, a highly-respected Federal Integrator, is seeking a dynamic and results-driven Client Delivery Director to lead the delivery of client projects and programs, ensuring outstanding client satisfaction and operational excellence. In this role, you will act as a trusted advisor to our clients, manage cross-functional teams, and oversee project portfolios that align with organizational goals.
Key Responsibilities
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Client Leadership: Build and maintain strong client relationships, acting as the primary point of contact and ensuring alignment with their strategic objectives.
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Team Oversight: Lead and mentor delivery teams, fostering a collaborative environment that encourages growth and accountability.
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Program Management: Oversee the execution of client programs, ensuring on-time, within-scope, and on-budget delivery while meeting key performance indicators.
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Operational Efficiency: Develop and optimize processes for seamless service delivery and enhanced client satisfaction.
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Business Growth: Identify opportunities for account growth through upselling, cross-selling, and innovative solutions that meet client needs.
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Risk Mitigation: Proactively identify and address potential risks or challenges, ensuring smooth project execution.
Qualifications
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Bachelor's degree in business administration, Management, or a related field (Master’s preferred).
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8 years of client delivery, project management, or consulting experience, including 3 years in a leadership role.
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Demonstrated ability to manage large-scale, complex client accounts with a focus on delivering value.
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Exceptional leadership, communication, and interpersonal skills.
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Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools.
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Financial management experience, including budget oversight and P&L responsibility.
